Starbucks
Get Starbucks essential facts below. View Videos or join the Starbucks discussion. Add Starbucks to your PopFlock.com topic list for future reference or share this resource on social media.
Starbucks

Starbucks Corporation
TypePublic
IndustryCoffee shop
FoundedMarch 30, 1971; 50 years ago (1971-03-30)
Pike Place Market, Elliott Bay, Seattle, Washington, U.S.
Founders
Headquarters2401 Utah Avenue South,
Seattle, Washington
Number of locations
33,295 (2021)
Area served
83 countries
Key people
Products
  • Coffee beverages
  • smoothies
  • tea
  • baked goods
  • sandwiches
RevenueIncrease US$26.50 billion (2019)
Increase US$4.07 billion (2019)
Decrease US$3.59 billion (2019)
Decrease US$19.21 billion (2019)
Decrease US$1.16 billion (2018)
Number of employees
349,000 (September 2020)
Subsidiaries
WebsiteStarbucks.com
Footnotes / references
[1][2]
Interior of the Pike Place Market location in 1977
Howard Schultz served as chief executive from 1986 to 2000, and again from 2008 to 2017.

Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. As the world's largest coffeehouse chain, Starbucks is seen to be the major representation of the United States' second wave of coffee culture.[3][4] As of September 2020, the company had 32,660 stores in 83 countries, including 16,637 company operated stores and 16,023 licensed stores.[2] Of these 32,660 stores, 18,354 were in the United States, Canada, and Latin America.[2] Starbucks locations serve hot and cold drinks, whole-bean coffee, micro-ground instant coffee, espresso, caffe latte, full and loose-leaf teas, juices, Frappuccino beverages, pastries, and snacks. Some offerings are seasonal or specific to the locality of the store. Depending on the country, most locations offer free Wi-Fi.

Headquartered in the Starbucks Center, the company was founded in 1971 by Jerry Baldwin, Zev Siegl, and Gordon Bowker at Seattle's Pike Place Market. During the early 1980s, they sold the company to Howard Schultz who - after a business trip to Milan, Italy - decided to make the coffee bean store a coffeeshop serving espresso-based drinks. Schultz's first tenure as chief executive, from 1986 to 2000, led to an aggressive expansion of the franchise, first in Seattle, then across the West Coast of the United States. Despite an initial economic downturn with its expansion into the Midwestern United States and British Columbia, the company experienced revitalized prosperity with its entry into California in the early 1990s through a series of highly publicized coffee wars. Schultz was succeeded by Orin Smith who ran the company for five years, positioning Starbucks as a large player in fair trade coffee and increasing sales to $5 billion. Jim Donald served as chief executive from 2005 to 2008, orchestrating a large-scale earnings expansion. Schultz returned as CEO during the financial crisis of 2007-08 and spent the succeeding decade growing its market share, expanding its offerings, and reorienting itself around corporate social responsibility. Kevin Johnson succeeded Schultz in 2017, and continues to serve as the firm's chief executive.

Many stores sell pre-packaged food items, pastries, hot and cold sandwiches, and drinkware including mugs and tumblers. There are also several select "Starbucks Evenings" locations which offer beer, wine, and appetizers. Starbucks-brand coffee, ice cream, and bottled cold coffee drinks are sold at grocery stores in the United States and other countries. In 2010, the company began its Starbucks Reserve program for single-origin coffees and high-end coffee shops. It planned to open 1,000 Reserve coffee shops by the end of 2017.[5] Starbucks operates six roasteries with tasting rooms and 43 coffee bars as part of the program. The latest roastery location opened on Chicago's Magnificent Mile in November 2019, and is the world's largest Starbucks location. The company has received significant criticism about its business practices, corporate affairs, and role in society. Conversely, its franchise has commanded substantial brand loyalty, market share, and company value.

The company is ranked 114th on the Fortune 500[6] and 288th on the Forbes Global 2000.[7]

History

20th century

1970s

Starbucks originally opened in Seattle, Washington, on March 30, 1971.[8] It was founded by business partners Jerry Baldwin, Zev Siegl and Gordon Bowker who first met as students at the University of San Francisco:[9]The trio were inspired to sell high-quality coffee beans and equipment by coffee roasting entrepreneur Alfred Peet.[10] Bowker recalls that a business partner of his, Terry Heckler, thought words beginning with "st" were powerful, leading the founders to create a list of words beginning with "st," hoping to find a brand name. They chose "Starbo," a mining town in the Cascade Range and from there, the group remembered "Starbuck," the name of the chief mate in the book Moby-Dick.[11] Bowker said, "Moby-Dick didn't have anything to do with Starbucks directly; it was only coincidental that the sound seemed to make sense."[11][12]

The first Starbucks store was located in Seattle at 2000 Western Avenue from 1971 to 1976. They later moved the cafe to 1912 Pike Place.[13] During this time, Starbucks stores sold just beans and not coffee drinks.[14] During its first year of operation, it purchased green coffee beans from Peet's Coffee & Tea,[15] then began buying directly from growers.[]

1980s

In 1984, the original owners of Starbucks, led by Jerry Baldwin, purchased Peet's Coffee.[16] By 1986, the company operated six stores in Seattle[17] and had only just begun to sell espresso coffee.[18] In 1987, the original owners sold the Starbucks chain to former manager Howard Schultz, who rebranded his Il Giornale coffee outlets as Starbucks and quickly began to expand the company.[19][20] Also in 1987, Starbucks opened its first locations outside of Seattle in Waterfront Station in Vancouver, British Columbia, and Chicago, Illinois.[21] By 1989, 46 Starbucks stores existed across the Pacific Northwest and Midwest, and the company was roasting more than 2,000,000 pounds (907,185 kg) of coffee annually.

1990s

In June 1992, at the time of its initial public offering, Starbucks had 140 outlets, with revenue of US$73.5 million, up from US$1.3 million in 1987. The company's market value was US$271 million by this time.[22] The 12% portion of the company that was sold raised around US$25 million for the company, which enabled it to double its number of stores over the next two years.[23] By September 1992, Starbucks's share price had risen by 70%.

In 1994, Starbucks acquired The Coffee Connection, gaining the rights to use, make, market, and sell the "Frappuccino" beverage.[24] The beverage was introduced under the Starbucks name in 1995 and by 2012, Starbucks had annual Frappuccinos sales of over $2 billion.[24]

In 1999, Starbucks experimented with eateries in the San Francisco Bay Area through a restaurant chain called Circadia.[25] After people learned that these restaurants were owned by Starbucks, Starbucks converted the restaurants to Starbucks cafes.[25]

21st century

2000s

In April 2003, Starbucks acquired Seattle's Best Coffee and Torrefazione Italia from AFC Enterprises for $72 million. The deal only gained 150 stores for Starbucks, but according to the Seattle Post-Intelligencer, the wholesale business was more significant.[26]

Starbucks in Frankfurt, Germany, 2004

From 2005 to 2007, Howard Behar served as President of Starbucks North America.[27]

In September 2006, rival Diedrich Coffee announced that it would sell most of its company-owned retail stores to Starbucks, including most locations of Oregon-based Coffee People, escalating regional coffee wars. Starbucks converted the Diedrich Coffee and Coffee People locations to Starbucks. The Coffee People locations at Portland International Airport were excluded from the sale.[28]

In early 2008, Starbucks started a community website, My Starbucks Idea, designed to collect suggestions and feedback from customers. Other users comment and vote on suggestions. Journalist Jack Schofield noted that "My Starbucks seems to be all sweetness and light at the moment, which I don't think is possible without quite a lot of censorship."[29]

In March 2008, Starbucks acquired Coffee Equipment Company, the manufacturer of the Clover Brewing System. It began testing the "fresh-pressed" coffee system at several Starbucks locations in Seattle, California, New York, and Boston.[30]

In July 2008, during the Great Recession, the company announced it was closing 600 underperforming company-owned stores and cutting U.S. expansion plans amid growing economic uncertainty.[31][32] On July 29, 2008, Starbucks also cut almost 1,000 non-retail jobs as part of its bid to re-energize the brand and boost its profit. Of the new cuts, 550 of the positions were layoffs and the rest were unfilled jobs.[33] Starbucks also announced in July 2008 that it would close 61 of its 84 stores in Australia in the following month.[34] Nick Wailes, an expert in strategic management of the University of Sydney, commented that "Starbucks failed to truly understand Australia's cafe culture."[35] In May 2014, Starbucks announced ongoing losses in the Australian market, which resulted in the remaining stores being sold to the Withers Group.[36] In January 2009, Starbucks announced the closure of an additional 300 underperforming stores and the elimination of 7,000 positions. CEO Howard Schultz also announced that he had received board approval to reduce his salary.[37] Altogether, from February 2008 to January 2009, Starbucks terminated an estimated 18,400 U.S. jobs and began closing 977 stores worldwide.[38]

Starbucks in ?zmir, Turkey, 2012

In August 2009, Ahold announced closures and rebranding for 43 of its licensed store Starbucks kiosks for their US based Stop & Shop and Giant supermarkets.[39][40]

2010s

In August 2012, the largest Starbucks in the US opened at the University of Alabama's Ferguson Center.[41]

On June 25, 2013, Starbucks began to post calorie counts on menus for drinks and pastries in all of its U.S. stores.[42]

Starbucks in Toronto, Canada, 2020

In July 2013, more than 10% of in-store purchases were made on customers' mobile devices via the Starbucks app.[43] The company once again utilized the mobile platform when it launched the "Tweet-a-Coffee" promotion in October 2013. On this occasion, the promotion also involved Twitter and customers were able to purchase a US$5 gift card for a friend by entering both "@tweetacoffee" and the friend's handle in a tweet. Research firm Keyhole monitored the progress of the campaign; a December 2013 media article reported that 27,000 people had participated and US$180,000 of purchases had been made to date.[44][45]

In January 2014, as part of a change in compact direction, Starbucks management transitioned from a singular brand worldwide to focusing on locally relevant design for each store.[46]

A Chinese-style Starbucks in Chinatown, Manhattan, New York, 2017

In July 2017, Starbucks acquired the remaining 50% stake in its Chinese venture from long-term joint venture partners Uni-President Enterprises Corporation (UPEC) and President Chain Store Corporation (PCSC) for $1.3 billion.[47][48]

A Starbucks food truck in a rest area on the New Jersey Turnpike, 2018

On March 21, 2018, Starbucks announced that it was considering the use of blockchain technology with an idea to connect coffee drinkers with coffee farmers who eventually can take advantage of new financial opportunities. The pilot program was planned to start with farmers in Costa Rica, Colombia, and Rwanda, in order to develop a new way to track the bean to cup journey.[49] In 2019, at the Microsoft Build conference, the coffee company formally announced its "bean to cup" program using Microsoft's Azure-based blockchain service.[50]

On June 19, 2018, Starbucks announced the closing of 150 locations in 2019; three times the number the corporation typically closes in a single year. The closings were to happen in urban areas that already have dense clusters of stores.[51]

In July 2019, Starbucks announced that it would no longer be selling newspapers in its cafes. It was also announced that kiosks for grab-and-go snacks and bags of whole-bean coffee would be removed from stores beginning in September 2019.[52]

In November 2019, Starbucks opened its largest store ever on Michigan Avenue, Chicago, with 200 employees.[53]

2020s

A Starbucks in Seoul, South Korea, 2020

On March 20, 2020, due to the COVID-19 pandemic, Starbucks closed all the cafe-only stores in the United States for two weeks. During that time, only drive-thru and delivery-only were to function. According to the company representatives, all workers were to be paid for the next 30 days whether they went to work or stayed home.[54] COVID-19 lockdowns caused Starbucks to suffer a general 10% sales decrease, and a 50% decrease in China where quarantine measures were especially strict.[55]

In May 2020, the company asked for reduced rent from landlords in May 2020 due to the decrease in sales.[56][57][58]

In June 2020, during the COVID-19 pandemic in the United States, the company announced that it would close 400 of its locations in the US/Canada region over the subsequent 18 months as it moves from the coffee house concept to what it calls "convenience-led" formats with drive-through and curbside pickup; the new stores will work with the Starbucks mobile app for pre-payment by the customer before arrival to pick up the order. The layout of some stores will also be modified with a separate counter for picking up mobile orders. The company also announced that it planned to open 300 stores that will primarily focus on carryout and pickup orders.[59][60]

In December 2020, Starbucks announced that it is planning to increase its store count to about 55,000 by 2030, up from roughly 33,000.[61]

Economic summary

Graph showing the growth in the number of Starbucks stores between 1971 and 2011[21]
Development since 2005[62]
Year Revenue
in mil. US$
Net income
in mil. US$
Total Assets
in mil. US$
Average
Price per Share
in US$
Employees
2005 6,369 494 3,514 13.40 115,000
2006 7,787 564 4,429 17.62 145,800
2007 9,412 673 5,344 14.12 172,000
2008 10,383 316 5,673 7.61 176,000
2009 9,775 391 5,577 7.87 142,000
2010 10,707 946 6,386 13.07 137,000
2011 11,700 1,246 7,360 18.92 149,000
2012 13,277 1,384 8,219 25.63 160,000
2013 14,867 8 11,517 33.71 182,000
2014 16,448 2,068 10,753 37.78 191,000
2015 19,163 2,757 12,416 53.25 238,000
2016 21,316 2,818 14,313 56.59 254,000
2017 22,387 2,885 14,366 57.27 277,000
2018 24,720 4,518 24,156 57.50 291,000
2019 26,509 3,599 19,220 81.44 346,000
2020 23,518 928 29,375 82.33 349,000

Products

Starbucks' caffe lattes

Coffee cup sizes

Name Measurement Notes
Short 8 US fl oz (240 ml) Smaller of the two original sizes
Tall 12 US fl oz (350 ml) Larger of the two original sizes
Grande 16 US fl oz (470 ml) Italian for "large"
Venti 20 US fl oz (590 ml) - Hot
26 US fl oz (770 mL) - Iced
Italian for "twenty"
Trenta 30 US fl oz (890 ml) Italian for "thirty"

Low calorie and sugar-free products

In January 2008, Starbucks began a "skinny" line of drinks, offering lower-calorie and sugar-free versions of the company's offered drinks that use skim milk, and can be sweetened by a choice of natural sweeteners (such as raw sugar, agave syrup, or honey), artificial sweeteners (such as Sweet'N Low, Splenda, Equal), or one of the company's sugar-free syrup flavors.[63][64]

Non-dairy milk offerings

In 1997, Starbucks first offered non-dairy milk at its U.S. stores with the introduction of soy milk.[65]

In 2007, Starbucks stopped using milk originating from rBGH-treated cows. In June 2009, the company began to sell salads and baked goods without high fructose corn syrup or artificial ingredients. This move was expected to attract health- and cost-conscious consumers and prices.[66]

In 2015, Starbucks began serving coconut milk.[67] In 2016, it began serving almond milk.[68] In January 2020, oat milk became available nationally.[69][70] The company also offers non-dairy creamers at retail in partnership with Nestle SA.[70]

CEO Kevin Johnson said in a 2020 interview that, milk substitutes will be a big part of reducing carbon emissions.[71] That effort has prompted vegans, environmentalists, people with lactose intolerance and others to urge the company to eliminate the upcharge for drinks made with dairy-free milk. PETA encouraged sit-ins at Starbucks locations and purchased Starbucks stock to draw attention to what they believe is an unfair charge.[72] A Starbucks Canada spokesperson told ET Canada that customizations such as added flavours, non-dairy beverages or an additional shot of espresso, will incur an additional charge.[73]

Ethos water

Ethos water, a brand of bottled water acquired by Starbucks in 2003, is sold at locations throughout North America. Ethos bottles feature prominent labeling stating "helping children get clean water," referring to the fact that US$0.05 from each US$1.80 bottle sold (US$0.10 per bottle in Canada) is used to fund clean water projects in under-developed areas. Although sales of Ethos water have raised over US$6.2 million for clean water efforts, the brand is not incorporated as a charity. Critics have argued that the claim on the label misleads consumers into thinking that Ethos is primarily a charitable organization when it is actually a for-profit brand and only 5 cents per bottle supports clean-water projects.[74][75] The founders of Ethos have stated that the brand is intended to raise awareness of third-world clean water issues and provide socially responsible consumers with an opportunity to support the cause by choosing Ethos over other brands.[76] Starbucks has since redesigned the American version of the Ethos water bottles, stating the amount of money donated per bottle in the description.[77]

Instant coffee and coffee capsules

In March 2009, Starbucks introduced a line of instant coffee packets, called VIA "Ready Brew".[78] It was first unveiled in New York City with subsequent testing of the product also in Seattle, Chicago, and London. The first two VIA flavors include Italian Roast and Colombia, which were then rolled out in October 2009, across the U.S. and Canada with Starbucks stores promoting the product with a blind "taste challenge" of the instant versus fresh roast, in which many people could not tell the difference between the instant and freshly brewed coffee. Financial analysts speculated that by introducing instant coffee, Starbucks would devalue its own brand.[79]

Coffee makers and single-use capsules

In September 2012, Starbucks announced plans to introduce the Verismo, a consumer-grade single-serve coffee machine that uses sealed plastic cups of coffee grounds, and a "milk pod" for lattes.[80]

In November 2012, Starbucks Verismo became publicly available, consisting of a line of coffee makers that brew espresso and regular chocolate from coffee capsules, a type of pre-apportioned single-use container of ground coffee and flavorings utilizing the K-Fee pod system.[81]

In a brief review of the 580 model, Consumer Reports described the results of a comparative test of the Verismo 580 against two competitive brands: "Because you have to conduct a rinse cycle between each cup, the Verismo wasn't among the most convenient of single-serve machines in our coffeemaker tests. Other machines we've tested have more flexibility in adjusting brew-strength--the Verismo has buttons for coffee, espresso, and latte with no strength variation for any type. And since Starbucks has limited its coffee selection to its own brand, there are only eight varieties so far plus a milk pod for the latte."[82]

Alcoholic drinks

In 2010, Starbucks began selling beer and wine at some stores in the United States.[83] In August 2014, Starbucks opened its first store in Williamsburg, Brooklyn which by then was among 30 locations serving beer and wine.[84]

Fruit juices, fruit beverages, and sodas

On November 10, 2011, Starbucks acquired juice company Evolution Fresh for $30 million in cash and planned to start a chain of juice bars starting in around the middle of 2012, venturing into territory staked out by Jamba Inc. Its first store released in San Bernardino, California and plans for a store in San Francisco were to be launched in early 2013.[85]

In March 2012, Starbucks began selling a line of iced Starbucks Refresher beverages that contain a green coffee extract. The beverages are fruit flavored and contain caffeine but advertised as having no coffee flavor. Starbucks's green coffee extraction process involves soaking the beans in water.[86]

In June 2014, Starbucks began producing its own line of sodas, dubbed "Fizzio."[87]

Coffee varieties

Barrel-aged coffee

In March 2017, Starbucks announced the launch of two new limited-edition specialty drinks made from beans aged in whiskey barrels at its Seattle roastery.[88] Starbucks's barrel-aged coffee will be sold with a small batch of unroasted Starbucks Reserve Sulawesi beans, which are then hand-scooped into whiskey barrels from Washington state.[89]

Starbucks card and loyalty program

In May 2008, a loyalty program was introduced for registered users of the Starbucks Card (previously simply a gift card) offering perks such as free Wi-Fi Internet access, no charge for soy milk and flavored syrups, and free refills on brewed drip coffee, iced coffee, or tea.[90]

In 2009, Starbucks began beta testing its mobile app for the Starbucks card, a stored value system in which consumers access pre-paid funds to purchase products at Starbucks.[91] Starbucks released its complete mobile platform in January 2011.[92][93] By December 2011, the number of mobile transactions exceeded 26 million.[94]

Electricity and Wi-Fi

Beginning in August 2002, in the United Kingdom, Starbucks has provided free Wi-Fi, although in the past, a Starbucks reward card was required.[95][96]

Beginning on July 1, 2010, Starbucks has offered free Wi-Fi in all of its stores in the U.S. and Canada.[97] In 2013, it switched providers in the U.S. from AT&T to Google.[98][99][100]

In August 2010, Starbucks began offering free Wi-Fi in Germany via BT Openzone.[101]

In October 2012, Starbucks and Duracell Powermat announced a pilot program to install Powermat charging surfaces in the tabletops in selected Starbucks stores in the Boston area.[102] Furthermore, Starbucks announced its support in the Power Matters Alliance (PMA) and its membership in the PMA board, along with Google and AT&T, in an effort to create "a real-world ecosystem of wireless power" through a universal wireless charging standard that customers could use to recharge smartphones.[103]

In August 2016, startup company FluxPort introduced Qi inductive charging pads at select locations in Germany.[104]

Locations

Countries with Starbucks locations as of June 2019

The company's headquarters is in Seattle, Washington, United States, where 3,501 people worked as of January 2015.[105] The main building in the Starbucks complex was previously a Sears distribution center.

As of September 2020, Starbucks had 32,660 locations spanning 79 countries and territories on six continents:[106]


Africa
Asia
Europe
North America
Oceania
South America

International expansion

Europe

In 1998, Starbucks entered the United Kingdom market in 1998 with the US$83 million acquisition of the then 56-outlet, UK-based Seattle Coffee Company, re-branding all those stores as Starbucks.[110]

In October 2002, Starbucks established a coffee trading company in Lausanne, Switzerland to handle purchases of green coffee.[111] All other coffee-related business continued to be managed from Seattle.[111]

In September 2007, the company opened its first store in Russia, ten years after first registering a trademark there.[112]

In 2008, Starbucks opened in Belgium, Bulgaria, the Czech Republic, and Portugal.[21]

Starbucks Cafe in Warsaw, Poland, 2014

In April 2009, Starbucks opened in Poland.[113]

In February 2010, Starbucks opened in Arlanda Airport outside Stockholm, its first location in Sweden.[114]

In June 2010, Starbucks opened its first store in Budapest, Hungary.[115]

In February 2011, Starbucks started selling its coffee in Norway by supplying Norwegian food shops with their roasts. The first Starbucks-branded Norwegian shop opened in February 2012, at Oslo Airport, Gardermoen.[116]

Starbucks at Helsinki Airport in Vantaa, Finland, 2018

In May 2012, Starbucks opened its first coffeehouse in Finland, with the location being Helsinki-Vantaa Airport in Vantaa.[117]

In August 2013, the first Starbucks inside Dansk Supermarked opened in the department stores Salling in Aalborg and Aarhus in Denmark.[118]

In April 2014, Starbucks announced a store in Azerbaijan, in the Port Baku Mall.[119]

In November 2014, Starbucks announced its first Channel Island store, in the primary business area of St Peter Port in Guernsey.[120]

On April 21, 2015, Kesko, the second largest retailer in Finland, announced its partnership with Starbucks, with stores opened next to K-Citymarket hypermarkets.[121] As of June 2017, 3 stores had been opened next to K-Citymarkets: In Sello in Espoo and in Myyrmanni and Jumbo in Vantaa.

In February 2016, Howard Schultz announced the opening of stores in Italy. The first Italian Starbucks store was inaugurated in Milan on September 6, 2018, at which point Starbucks already had locations in 78 countries.[122][123][124][125][126]

In May 2016, the first Starbucks store in Slovakia opened in Aupark in Bratislava.[127][128]

In June 2018, Starbucks announced the opening of stores in Serbia.[129] The first store was opened in April 2019 at Rajiceva Mall.

On June 1, 2019, Starbucks opened its first coffee store in Malta at Valletta, the 80th country that will have a Starbucks outlet.[130]

Asia

In July 1996, the first Starbucks location opened outside of North America: a store in Tokyo, Japan.[131]

On December 4, 1997, the Philippines became the third market to open outside of North America.[132][133]

Starbucks at the Forbidden City, Beijing, China, 2005; closed in 2007

In 2000, Starbucks opened its location in the Forbidden City in Beijing, however, in July 2007, this location was closed after years of controversy since its opening in 2000 with protesters objecting that the presence of the American chain in this location "was trampling on Chinese culture."[134][135]

Between 2001 and 2003, Starbucks opened six (of 80 planned) locations in Israel[136] and having struggled with fierce local competition, Starbucks, along with its partner Delek,[137][138] however, in April 2003, after losing $6 million Starbucks Israel closed all six of its locations in Israel, citing "on-going operational challenges" and a "difficult business environment."[139][140]

In January 2011, Starbucks and Tata Coffee, Asia's largest coffee plantation company, announced plans for a strategic alliance to bring Starbucks to India and also to source and roast coffee beans at Tata Coffee's Kodagu facility.[141][142] In January 2011, Starbucks introduced its largest cup size, the Trenta, which can hold 31 US fluid ounces (920 ml).[143]

In October 2011, Starbucks opened another location in Beijing, China, at the Beijing Capital International Airport's Terminal 3, international departures hall; making the company's 500th store in China. The store is the 7th location at the airport.[144]

In January 2012, despite a false start in 2007,[145][146] Starbucks created a 50:50 joint venture with Tata Global Beverages called Tata Starbucks. Tata Starbucks owned and operated Starbucks outlets in India as Starbucks Coffee "A Tata Alliance."[147] Starbucks opened its first store in India in Mumbai on October 19, 2012.[148][149][150]

On February 1, 2013, Starbucks opened its first store in Ho Chi Minh City, Vietnam,[151][152][153] and its first location in Hanoi in July 2014.[154]

In May 2014, the Starbucks operations in South Korea launched a mobile ordering system named Siren Order, accessible through a local version of Starbucks smartphone application.[155][156] In December 2014, Starbucks launched a similar system named Mobile Order & Pay, in Portland, Oregon.[157] The expanded nationwide in 2015, and in late March 2018, the company opened the system, previously available to Starbucks Rewards members only, to all customers.[158][159]

In September 2014, Starbucks announced the acquisition of the remaining 60.5% stake in Starbucks Coffee Japan that it did not already own, for $913.5 million.[160]

In August 2015, Starbucks announced plans to open in Phnom Penh, Cambodia, its 16th market in the China/Asia Pacific region by the end of 2015.[161]

On December 18, 2015, Starbucks opened in Almaty, Kazakhstan. On the next day, one more coffee shop was opened.[162]

In December 2017, the Starbucks Reserve Roastery opened at HKRI Taikoo Hui in Shanghai, China, the only such location of its kind outside of Seattle.[163]

In November 2020, Starbucks announced that it plans to open an outlet in Laos.[164]

Americas

In September 2002, Starbucks opened its first store in Latin America, in Mexico City.[165] By 2016, there were more than 500 locations in Mexico.[166]

In August 2003, Starbucks opened its first store in South America in Lima, Peru.[167]

In 2008, Starbucks opened in Argentina and Brazil.[21]

In November 2010, the company opened the first Central American store in El Salvador's capital, San Salvador.[115]

In June 2012, Starbucks opened a store in San Jose, Costa Rica.[168] In October 2012, Starbucks announced plans to open 1,000 stores in the United States in the next five years.[169]

In August 2013, Starbucks's CEO Howard Schultz personally announced the opening of Starbucks stores in Colombia. The first café was set to open in 2014 in Bogotá and add 50 more stores throughout Colombia's main cities in a 5-year limit. Schultz also stated that Starbucks will work with both the Colombian Government and USAID to continue "empowering local coffee growers and sharing the value, heritage and tradition of its coffee with the world." Starbucks noted that the aggressive expansion into Colombia was a joint venture with Starbucks's Latin partners, Alsea and Colombia's Grupo Nutresa that has previously worked with Starbucks by providing coffee through Colcafe. This announcement came after Starbucks's Farmer Support Center was established in Manizales, Colombia the previous year making Colombia an already established country by the corporation.[170]

In late August 2013, Starbucks announced its first store in Colombia at a press conference in Bogota, where the company's CEO explained, "Starbucks has always admired and respected Colombia's distinguished coffee tradition."[171]

In May 2014, Starbucks announced its first café in Bolivia would open in 2014 in Santa Cruz de la Sierra and the first in Panama in 2015.[172]

In November 2017, Starbucks commenced operations in Jamaica, where the first store opened in the resort city of Montego Bay[173] on the shores of the world-famous Doctor's Cave Beach Club, offering views of the Caribbean Sea.[174] The company also reaffirmed its commitment to working with local coffee farmers to "implement systems to increase productivity and yields, while also increasing compliance to international standards."[175] Starbucks Jamaica opened its first store on November 21, 2017, with plans to open 15 locations islandwide over a 5-year period.[173] Starbucks Jamaica opened stores at the Sangster International Airport in Montego Bay and at the Historic Falmouth Pier, in Falmouth, Jamaica. Starbucks Jamaica announced its intention to open 2 stores in Kingston, Jamaica in 2018, with plans for up to 6 stores by 2019.[176] The first of the Kingston, Jamaica stores opened on June 21, 2018. The second store is in Kingston's central business district, New Kingston. Starbucks opened its first in-store location in the flagship location for Jamaica's largest Pharmacy chain, Fontana Pharmacy, also located in Kingston; making it Starbucks's third location.[177]

In August 2019, a franchised location opened in the Cayman Islands.[178]

In October 2019, a franchised location opened in the Turks and Caicos Islands.[179]

Oceania

In July 2000, the first location in Australia opened in Sydney.[180] After a massive downturn in 2008, the remaining Australian Starbucks stores were sold to the Withers family in 2014, with the company planning a more restrained expansion.[181][182]

Africa

In May 2010, Southern Sun Hotels South Africa signed an agreement with Starbucks to brew Starbucks coffees in select Southern Sun and Tsonga Sun hotels in South Africa. The agreement was partially reached so Starbucks coffees could be served in the country in time for the 2010 FIFA World Cup hosted by South Africa.[183][184]

Starbucks inside Fourways Mall, South Africa

In April 2016, after TASTE Holdings acquired outlet licensing for South African stores, Starbucks opened its first stores in South Africa in Rosebank, Gauteng, Johannesburg and the Mall of Africa.[185][186]

At sea

In December 2010, Starbucks debuted their first-ever Starbucks at sea, wherewith a partnership with Royal Caribbean International; Starbucks opened a shop aboard their Allure of the Seas Royal Caribbean's second-largest ship, and also the second-largest ship in the world.[187]

Licensed and franchise operations

A typical retail area, this one in Bangalore, India, showing a display of food and the beverage preparation area

Stores that independently operate locations include Ahold Delhaize, Barnes & Noble, Target Corporation, Albertsons and, more recently, Publix stores. In the EMEA (Europe, Middle East, and Africa) markets, Starbucks operates a franchising program. Different from the licensing program in which existing corporations may apply to operate a Starbucks kiosk within an existing store, franchises can enable new, freestanding stores.

Automation

Starbucks has automation systems in some areas. These machines have 280 possible drink combinations to choose from. They have touchscreens and customers can play games while they wait for their order.[188]

Vending machines are said to possibly be able to replace baristas.[189] Starbucks has said it does not want to replace baristas with robots, but use them as a complementary tool.[190]

Unbranded stores

Roy Street Coffee & Tea in Seattle, an example of a stealth Starbucks, 2016

In 2009, at least three stores in Seattle were de-branded to remove the logo and brand name, and remodel the stores as local coffee houses "inspired by Starbucks."[191][192] CEO Howard Schultz called the unbranded stores a "laboratory for Starbucks".[193] The first, 15th Avenue Coffee and Tea, opened in July 2009 on Capitol Hill. It served wine and beer and hosted live music and poetry readings.[194] It has since been remodeled and reopened as a Starbucks-branded store. Another is Roy Street Coffee and Tea at 700 Broadway E., also on Capitol Hill. Although the stores have been called "stealth Starbucks"[191][195] and criticized as "local-washing,"[196] Schultz says that "It wasn't so much that we were trying to hide the brand, but trying to do things in those stores that we did not feel were appropriate for Starbucks."[193]

Teavana

Starbucks entered the tea business in 1999 when it acquired the Tazo brand for US$8,100,000.[197][198]In December 2012, Starbucks paid US$620 million to buy Teavana.[199] [200] [201] [202] Starbucks did not market Teavana products in its stores, though the acquisition allowed the expansion of Teavana beyond shopping malls.[198] In January 2015, Starbucks began to roll out Teavana teas into Starbucks stores, both in to-go beverage and retail formats.[203] Starbucks shut down Teavana in early 2018.[204][205]

Corporate governance and identity

Kevin Johnson, who served as president and chief operating officer from 2015 to 2018, has been the chief executive of Starbucks since April 2017.[206] Myron E. Ullman became the firm's chairman in June 2018.[207] Both Johnson and Ullman succeeded Howard Schultz, who served in both capacities from 2008 to 2017.[208] Orin C. Smith was president and CEO of Starbucks from 2001 to 2005, after which Jim Donald took over as CEO until 2008.[209] Since 2018, Schultz has served as the firm's first Chairman emeritus.[210]

Analysts have long believed that the firm's corporate governance must determine how to contend with higher materials prices and enhanced competition from lower-priced fast-food chains, including McDonald's and Dunkin' Donuts. In October 2015, Starbucks hired its first chief technology officer, Gerri Martin-Flickinger, to lead its technology team.[211] Starbucks maintains control of production processes by communicating with farmers to secure beans, roasting its own beans, and managing distribution to all retail locations. Additionally, Starbucks's Coffee and Farmer Equity Practices require suppliers to inform Starbucks what portion of wholesale prices paid reaches farmers.[212][213]

Board of directors

As of March 2021:[214]

1971-1987
1987-1992
1992-2011
2011-present

In 2006, Valerie O'Neil, a Starbucks spokeswoman, said that the logo is an image of a "twin-tailed mermaid, or siren as she's known in Greek mythology."[215] The logo has been significantly streamlined over the years. In the first version,[216] the Starbucks siren was topless and had a fully visible double fish tail.[217] The image also had a rough visual texture and has been likened to Melusine.[218] The image is said by Starbucks to be based on a 16th-century "Norse" woodcut, although other scholars note that it is apparently based on a 15th-century woodcut in Juan Eduardo Cirlot's Dictionary of Symbols.[219][220] In the second version, which was used from 1987 to 1992, her breasts were covered by her flowing hair, but her navel was still visible.[221] The fish tail was cropped slightly, and the primary color was changed from brown to green, a nod to the Alma Mater of the three founders, the University of San Francisco.[222][223] In the third version, used between 1992 and 2011, her navel and breasts are not visible at all, and only vestiges remain of the fish tails. The original "woodcut" logo has been moved to the Starbucks's Headquarters in Seattle.

At the beginning of September 2006, and then again in early 2008, Starbucks temporarily reintroduced its original brown logo on paper hot-drink cups. Starbucks has stated that this was done to show the company's heritage from the Pacific Northwest and to celebrate 35 years of business. The vintage logo sparked some controversy due in part to the siren's bare breasts,[224] but the temporary switch garnered little attention from the media. Starbucks had drawn similar criticism when it reintroduced the vintage logo in 2006.[225] The logo was altered when Starbucks entered the Saudi Arabian market in 2000 to remove the siren, leaving only her crown,[226] as reported in a Pulitzer Prize-winning column by Colbert I. King in The Washington Post in 2002. The company announced three months later that it would be using the international logo in Saudi Arabia.[227] In January 2011, Starbucks announced that it would make small changes to the company's logo, removing the Starbucks wordmark around the siren, enlarging the siren image, and making it green.[1][228]

Environmental and social policies

Environmental practices

In 1999, Starbucks started "Grounds for your Garden" to make their business environmentally friendlier. This gives leftover coffee grounds to anyone requesting it for composting. Although not all stores and regions participate, customers can request and lobby their local store to begin the practice. In October 2008, The Sun newspaper reported that Starbucks was wasting 6.2 million U.S. gallons (23.4 million liters) of water a day by leaving a tap constantly running for rinsing utensils in a 'dipper well' in each of its stores, but this is often required by governmental food safety codes.[229]

In June 2009, in response to concerns over its excessive water consumption, Starbucks re-evaluated its use of the dipper well system. In September 2009, company-operated Starbucks stores in Canada and the United States successfully implemented a new water saving solution that meets government health standards. Different types of milk are given a dedicated spoon that remains in the pitcher and the dipper wells were replaced with push button metered faucets for rinsing. This will reportedly save up to 150 U.S. gallons (570 liters) of water per day in every store.[230]

Recycling

Starbucks began using 10% recycled paper in its beverage cups in 2006--the company claimed that the initiative was the first time that recycled material had been used in a product that came into direct contact with a food or beverage.[231] Allen Hershkowitz of the Natural Resources Defense Council called the 10% content "minuscule,"[231] but Starbucks received the National Recycling Coalition Recycling Works Award in 2005 for the initiative.[232] In a 2008 media article, Starbucks's vice president of corporate social responsibility acknowledged that the company continued to struggle with environmental responsibility, as none of its cups were recyclable and stores did not have recycling bins. At the time that the article was published, Starbucks gave customers who brought in their own reusable cup a 10-cent discount, in addition to using corrugated cup sleeves made from 85% post-consumer recycled fiber, which is 34% less paper than the original. During the same period, Starbucks entered into a partnership with Conservation International--pledging US$7.5 million over three years--to help protect the natural environment of coffee-growing communities in Mexico and Indonesia.[233]

Plastic straw ban

On July 9, 2018, Starbucks President and CEO Kevin Johnson announced that Starbucks will ban the single-use plastic straws by January 1, 2020 on all cold drinks from all locations worldwide due to climate change concerns, pollution, and sea turtle endangerment as the single-use plastic straws failed to be designed for recycling when they were invented. Frappucinos will get straws made from a different material that is sustainable and environmentally friendly such as paper or compostable plastic, while other cold drinks will get straw-less lids. However, the new lids will actually have more plastic than the old lid-straw combination but they are recyclable unlike the old lid-single-use straw combination.[234] The Starbucks locations in Europe, China, Taiwan, Japan, Thailand, Vietnam, India, Canada, Hawaii, Alaska, Washington D.C., New Mexico, California, New York, Washington State, New Jersey, Oregon, Maryland, Delaware, Vermont, Massachusetts, Connecticut, and Rhode Island already eliminated plastic straws by the end of 2018.[235][236] South Korea is the first country to introduce paper straws to all stores among 78 countries in the world that Starbucks has entered.[237]

Reusable cups

Starbucks is trying to reduce its use of plastic every year. After successfully completing the campaign to provide the Reusable Cup in Vietnam in 2020, it held the same event in Korea in 2021. Along with a picture of throwing away a cleanly washed recycled PET bottle on Instagram, a hashtag designated by Starbucks was written and uploaded, and a reusable cup was provided instead of a disposable cup. Starbucks is phasing out disposable cups in Korea entirely by 2025.[238][239]

Farmer equity practices

Starbucks began drafting plans for corporate social responsibility in 1994.[240] Since Starbucks has partnered with Conservation International (CI) to draft plans and audit its coffee and farmer equity (C.A.F.E.) program,[241] Starbucks's C.A.F.E. practices are based on a rating system of 249 indicators. Farmers who earn high overall scores receive higher prices than those who achieve lower scores. Ratings categories include economic accountability, social responsibility, environmental leadership in coffee growing and processing. Indicators for social responsibility have evolved and now include 'zero tolerance' indicators that require workers to be paid in cash, check, or direct deposit, ensure that all workers are paid the established minimum wage, that workplaces are free of harassment and abuse, that workplaces are nondiscriminatory and do not employ persons under the age of 14, and several more.[242] Starbucks has moved 90% of its coffee purchases to preferred C.A.F.E. certified providers, and the company is approaching its stated goal to purchase 100% of its coffee through C.A.F.E. or other 'ethically sourced' certification systems.[241]

Washington State University Assistant Professor Daniel Jaffee argues that Starbucks's C.A.F.E. practices merely 'green wash' "to burnish their corporate image."[243] Additionally, Professor Marie-Christine Renard of Rural Sociology of Chapingo University in Mexico wrote a case study of Starbucks's, Conservation International's, and Agro-industries United of Mexico (AMSA)'s joint conservation effort in Chiapas, Mexico in which she concluded that "[w]hile the CI-Starbucks-AMSA Alliance paid better prices, it did not allow the producers to appropriate the knowledge that was necessary for the organizations to improve the quality of their coffee."[244]

Fair trade

Fair trade coffee beans, pictured here being sorted in 2007, have made up the majority of Starbucks' imports from coffee-producing countries.

In 2000, the company introduced a line of fair trade products.[245][246] Of the approximately 136,000 tons[clarification needed] (300 million pounds) of coffee Starbucks purchased in 2006, about 18 million pounds (8.2 million kilograms) or 6% was certified as fair trade.[247] All espresso roast sold in the United Kingdom and Ireland is Fairtrade.[248] Groups such as Global Exchange called for Starbucks to further increase its sales of fair trade coffees.[249]

After a long-running dispute between Starbucks and Ethiopia, Starbucks agreed to support and promote Ethiopian coffees. An article in BBC News,[250] states that Ethiopian ownership of popular coffee designations such as Harrar and Sidamo is acknowledged, even if they are not registered. Ethiopia fought hard for this acknowledgement mainly to help give its poverty-stricken farmers a chance to make more money. In 2006, Starbucks said it paid $1.42 per pound ($3.1/kg) for its coffee, more than 33% higher than the commodity price at the time. However, the coffee Starbucks bought for $1.42 per pound ($3.1/kg), had a selling price--after transportation, processing, marketing, store rentals, taxes, and staff salary and benefits--of $10.99 per pound ($24.2/kg).[251][252] As of 2013, the Starbucks website sells only one Ethiopian coffee.[253][254] In addition, Starbucks is an active member of the World Cocoa Foundation.[255]

Food bank donations

Since 2010, Starbucks has been donating leftover pastries in the United States to local food banks through a food collection service named Food Donation Connection.[256] In March 2016, Starbucks unveiled a five-year plan to donate 100 percent of unsold food from its 7,600 company-operated stores in the U.S. to local food banks and pantries.[257] Perishable food will be transported in refrigerated trucks to area food banks through the company's partnerships with the Food Donation Connection and Feeding America. This program, called FoodShare, is expected to provide up to 50 million meals over the next five years.[258] As of 2017, the program was in 10 different markets, including New York City.[259] In New York, Starbucks works with Feeding America and City Harvest, both non-profits, to donate food from 45 locations. It plans to expand the program to all 305 Manhattan stores. In September 2019, 60% of Starbucks stores are participating in FoodShare. This level of participation contributed to 20 million meals served to those in need.[260]

Cage-free eggs

In 2008, Starbucks announced a comprehensive new animal welfare policy banning many inhumane farming practices, including the caging of hens. In 2009, they established a buying preference in North America to use industry best practices for animal husbandry and processing, including egg production.[261]

In 2015, Starbucks made a public announcement that they will switch to 100% cage-free eggs by 2020.[262][263][264][265] However, later, the company altered its commitment to just company-owned locations, excluding around 40% of its licensed restaurants.[266]

In 2018, Starbucks committed to reaching the goal of using 100% cage-free eggs and egg products in company-operated stores globally by 2020, including Starbucks branded products and those supplied to licensed partners in the North America. They stated their goal to be for all their products to meet high quality and ethical standards, with a commitment to social responsibility standards with animal welfare as a primary focus[267]

Organizations such as World Animal Protection and Compassion in World Farming have stated that Starbucks hasn't shown any demonstrable improvement in animal welfare since 2012.[268] According to the Humane Society of the United States, Starbucks no longer qualifies as having an actual cage-free commitment.[269] Due to Starbucks' failure to meet its own cage-free goals, many nonprofit, charitable organizations have been publicly critical of Starbucks. Amongst the criticism is a current campaign by animal rights and consumer interest group Equitas, which strives to inform Starbucks' customers of the company's caged-egg use through a website and other social media actions.

Music, film, and television

Hear Music

Starbucks's Hear Music Coffeehouse in downtown San Antonio, Texas, 2006

Hear Music began as a music catalog company in 1990, adding a few retail locations in the San Francisco Bay Area. Hear Music was purchased by Starbucks in 1999.[270] In 2002, it produced a Starbucks opera album, featuring artists such as Luciano Pavarotti, followed in March 2007 by the hit CD Memory Almost Full by Paul McCartney, making McCartney the first artist signed to the new Hear Music label sold in Starbucks outlets.[271] In 2006, the company created Starbucks Entertainment, one of the producers of the 2006 film Akeelah and the Bee. Starbucks stores advertised the film before its release and sold the DVD.[272][273]

Starbucks has become the subject of a protest song, "A Rock Star Bucks a Coffee Shop" by Neil Young and his band, Promise of the Real. This single from the album The Monsanto Years criticized both Starbucks's alleged use of genetically modified food and the GMO company Monsanto.[274][275]

Upstanders

In September 2016, Starbucks announced a debut of its first-ever original content series called "Upstanders," which aimed to inspire Americans with stories of compassion, citizenship, and civility.[276] The series featured podcasts, written word, and video, and was distributed via the Starbucks mobile app, online, and through the company's in-store digital network.[276]

Partnerships

Apple Inc.

Starbucks has partnered with Apple Inc. to collaborate on selling music as part of the "coffeehouse experience." In October 2006, Apple added a Starbucks Entertainment area to the iTunes Store, selling music similar to that played in Starbucks stores. In September 2007, Apple announced that customers would be able to browse the iTunes Store at Starbucks via Wi-Fi in the US--with no requirement to log into the Wi-Fi network--targeted at iPhone, iPod touch, iPad, and MacBook users. The iTunes Store automatically detects recent songs playing in a Starbucks and offer users the opportunity to download the tracks. Some stores feature LCD screens with the artist name, song, and album information of the current song playing. This feature has been rolled out in Seattle, New York City, and the San Francisco Bay Area, and was offered in limited markets during 2007-2008.[277] During the fall of 2007, Starbucks also began to sell digital downloads of certain albums through iTunes. Starbucks gave away 37 different songs for free download through iTunes as part of the "Song of the Day" promotion in 2007, and a free "Pick of the Week" download is available from the App Store.[278][279]

MSBC

Starting on June 1, 2009, the MSNBC morning news program Morning Joe has been presented as "brewed by Starbucks" and the show's logo changed to include the company logo. Although the hosts have previously consumed Starbucks coffee on air "for free" in the words of MSNBC president Phil Griffin, it was not paid placement at that time.[280] The move was met with mixed reactions from rival news organizations, viewed as both a clever partnership in an economic downturn and a compromise of journalistic standards.[281] The endorsement deal ended in August 2013.[282]

Kraft Foods

Starbucks and Kraft Foods entered into a partnership in 1998 to sell Starbucks products in the Mondelez grocery stores owned by the latter. Starbucks claimed that Kraft did not sufficiently promote its products and offered Kraft US$750 million to terminate the agreement; however, Kraft declined the offer, but Starbucks proceeded with the termination anyway. Starbucks wanted to terminate the agreement because at the time, single coffee packs were beginning to become popular. In their agreement, Starbucks was confined to selling packs that only worked in Kraft's Tassimo machines. Starbucks didn't want to fall behind in the market opportunities for K-Cups.[283] In mid-November 2013, an arbitrator ordered Starbucks to pay a fine of US$2.8 billion to Mondelez International, a corporate spin-off of Kraft, for its premature unilateral termination of the agreement.[284][285][286]

Arizona State University

In June 2014, Starbucks announced a partnership with Arizona State University (ASU) that would allow Starbucks employees in their Junior and Senior years of college to complete four years of college at Arizona State University's online program for only around $23,000. Starbucks employees admitted into the program will receive a scholarship from the college,[287] that will cover 44% of their tuition. The remaining balance and all other expenses would be paid by the student or through traditional financial aid. In April 2015, Starbucks and ASU announced an expansion of the College Achievement Program. The program would now allow all eligible part-time and full-time employees working in a U.S. Starbucks to enroll in the program for full-tuition reimbursement.[288] After the completion of each semester, Starbucks reimburses the student their portion of the tuition. The student can then use the reimbursement to pay any loans or debt incurred during the semester.[289]

PepsiCo

In 2015, Starbucks signed a deal with PepsiCo to market and distribute Starbucks products in several Latin American countries.[290]

Spotify

In May 2015, Starbucks entered a partnership with music streaming service Spotify. The partnership entailed giving U.S.-based employees a Spotify premium subscription and to help influence the music played in store via playlists made using Spotify. Starbucks was also given its own curated Spotify playlist to be featured on Spotify's mobile app.[291]

Disney

On June 19, 2015, a Starbucks opened at Disney's Animal Kingdom on Discovery Island. Since the park does not allow plastic straws due to the animals, this location features special green eco-friendly straws with their cold drinks.[292] This was the sixth Starbucks to open in Walt Disney World, following locations in the Magic Kingdom (Main Street, U.S.A.), Epcot (Future World), Disney's Hollywood Studios (Hollywood Boulevard),[293] and two in Disney Springs (Marketplace and West Side). In addition to these six, there are locations in Disneyland (Main Street, U.S.A.), Disney California Adventure (Buena Vista Street), Anaheim's Downtown Disney, and Disney Village at Disneyland Paris. The Downtown Disney and Disney Springs locations are Starbucks-operated, while the locations inside of the theme parks are Disney-operated.[294]

Uber Eats

In December 2018, Starbucks expanded its partnership with Uber Eats to bring its beverages to U.S. customers' doorsteps, as it had already done for some time in China.[295][296]

Lyra Health Inc.

In March 2020, Starbucks announced that starting from April 6, employees could use up to two free mental health therapy sessions for themselves or their family members, such as a partner/spouse or children. They can meet with a counselor face-to-face or video call and will also have unlimited access to self-care apps through Lyra Health Inc.[297]

Reviews and reception

Kevin Knox, who was in charge of doughnuts food quality at Starbucks from 1987 to 1993, recalled on his blog in 2010 how George Howell, coffee veteran and founder of the Cup of Excellence, had been appalled at the dark roasted beans that Starbucks was selling in 1990.[30][298] Talking to The New York Times in 2008, Howell stated his opinion that the dark roast used by Starbucks does not deepen the flavor of coffee, but instead can destroy purported nuances of flavor.[30]

The March 2007 issue of Consumer Reports compared American fast-food chain coffees and ranked Starbucks behind McDonald's Premium Roast in the middle of a coffee war. The magazine called Starbucks coffee "strong, but burnt and bitter enough to make your eyes water instead of open."[299]

As reported by Time in 2010, third wave coffee proponents generally criticize Starbucks for over-roasting beans.[300] As a result, Starbucks retrained its baristas and changed its roasting methods in 2010 in order to "standardize quality over quantity."[301] The Atlantic reported that this push for higher-quality coffee slowed down orders, but stated "[they] move their product pretty quickly, and with surprising accuracy."[301] Forbes corroborated this trade off between efficiency and quality at Starbucks.[302]

In 2018, Business Insider conducted a test of Starbucks coffee judged by 100 coffee experts.[303] It concluded that although staples of the menu were "too sugary", coffee quality materially improved with particularly strong showings in the firm's iced coffee and nitro cold brew coffee offerings.[303] Insider experts, however, did note that the coffee quality in Starbucks Reserves far surpassed that of the typical retail store.[303]

Parodies and trademark infringements

A line outside "Dumb Starbucks" on February 9, 2014
Cartoonist Kieron Dwyer's first LCD issue, 2000

Starbucks has been a target of parodies and imitations of its logo, particularly the 1992 version, and has used legal action against those it perceives to be infringing its intellectual property.

United States

During 1990s and 2000s

In 1999, a New York store selling stickers and T-shirts using the Starbucks logo with the phrase "Fuck Off" was sued by the company.[304][305]

In 2000, San Francisco cartoonist Kieron Dwyer was sued by Starbucks for copyright and trademark infringement after creating a parody of its siren logo and putting it on the cover of one of his comics, later placing it on coffee mugs, T-shirts, and stickers that he sold on his website and at comic book conventions. Dwyer felt that since his work was a parody it was protected by his right to free speech under U.S. law. The case was eventually settled out of court, as Dwyer claimed he did not have the financial ability to endure a trial case with Starbucks. The judge agreed that Dwyer's work was a parody and thus enjoyed constitutional protection; however, he was forbidden from financially "profiting" from using a "confusingly similar" image of the Starbucks siren logo. Dwyer was allowed to display the image as an expression of free speech, but he can no longer sell it.[306]

Starbucks did not open any stores after first registering its trademark in Russia in 1997, and in 2002 a Russian lawyer successfully filed a request to cancel the trademark. He then registered the name with a Moscow-based company and asked for $600,000 to sell the trademark to Starbucks, but was ruled against in November 2005.[112]

In the 2004 DreamWorks Animation film Shrek 2, Starbucks is parodied as Farbucks in the kingdom of Far Far Away, which in turn, is a parody of a medieval version of Hollywood, California.

In December 2005, Sam Buck Lundberg, who owns a coffee store in Oregon, was prohibited from using "Sambuck's Coffee" on the shop front.[307]

A bar owner in Galveston, Texas, USA won the right to sell "Star Bock Beer" after a lawsuit by Starbucks in 2003 after he registered the name, but the 2005 federal court ruling also stated that the sale of the beer must be restricted to Galveston, a ruling upheld by the Supreme Court in 2007.[308][309]

In September 2007, Christian bookstores and websites in the United States sold a T-shirt featuring a logo with the siren replaced by Jesus and the words "Sacrificed for me" around the edge.[310]

In April 2008, Starbucks claimed that Seattle's Rat City Rollergirls logo by a Washington artist was too similar to its own. Starbucks requested an extension to further examine the issue and possibly issue a complaint, which was granted by the Trademark Office. The case was terminated.[311][312]

During the 2010s

In November 2013, Starbucks lost a case against a small, family-owned roaster in New Hampshire that sells coffee known as Charbucks.[313]

In 2014, Nathan Fielder, a Canadian comedian behind Nathan for You, opened a store called "Dumb Starbucks Coffee" in Los Feliz, Los Angeles. The store resembled a typical Starbucks with one exception: everything was preceded by the word "dumb." For example, the drinks he carried included Dumb Skinny Vanilla Lattes and Dumb Frappuccinos.[314] The store carried music titled "Dumb Jazz Standards" and "Dumb Norah Jones Duets."[315] He thought he could bypass infringement and copyright claims through the "Parody Law," referring to the parody aspect of Fair Use laws (that protect parodists such as "Weird Al" Yankovic and SNL). No lawsuits were filed though because the store was short-lived. The Los Angeles Health Department shut it down after 4 days because Fielder lacked the proper permits.[316][317]

In October 2016, the company prevailed in a trademark infringement case against bongs that look like Frappuccinos, winning over $500,000 after the pipe designer did not show up to court.[318][319][320]

In May 2017, a coffee shop in Brooklyn sued Starbucks for $10 million, claiming that its "Unicorn Frappuccino" overshadows the shop's "Unicorn Latte". The case was settled in September 2017.[321]

International cases

North America

In 2003, Starbucks sent a cease-and-desist letter to "HaidaBucks Coffee House" in Masset, British Columbia, Canada. The store was owned by a group of young Haida men, who claimed that the name was a coincidence, due to "buck" being a Haida word for "young man" (a claim that cannot be substantiated). After facing criticism, Starbucks dropped its demand after HaidaBucks dropped "coffee house" from its name.[322]

Europe

In 2005, an anti-Starbucks website, starbuckscoffee.co.uk, which encouraged people to deface the Starbucks logo[323] was transferred to Starbucks,[324] but has since resurfaced at www.starbuckscoffee.org.uk.

East Asia

In January 2006, Starbucks won a case against the Xingbake chain in Shanghai, China for trademark infringement, because the chain used a green-and-white circular logo with a name that sounded phonetically similar to the Chinese for Starbucks.[325][326]

In January 2007, Starbucks lost a trademark infringement case against a smaller coffee vendor in South Korea that operates coffee stations under the name Starpreya. The company, Elpreya, says Starpreya is named after the Norse goddess, Freja, with the letters of that name changed to ease pronunciation by Koreans. The court rejected Starbucks's claim that the logo of Starpreya is too similar to their own logo.[327]

In November 2017, the company lost a trademark infringement dispute against Morinaga Milk Industry, which used a black-and-white circular logo, with Mount Rainier branding. The case was thrown out by the Intellectual Property Office of Singapore.[328]

South Asia

In March 2007, Starbucks launched action against an Indian cosmetics business run by Shahnaz Husain, after she applied to register the name Starstruck for coffee and related products. She said she aimed to open a chain of stores that would sell coffee and chocolate-based cosmetics.[329]

Businesses that used the Starbucks logo unaltered and without permission, include a café in Pakistan[330] and a cafe in Cambodia in 2009, the owner saying that "whatever we have done we have done within the law."[331]

West Asia

In 2009, a cafe in Al-Manara Square, Ramallah, Palestinian Territories, opened with the name "Stars and Bucks" and a logo using a similar green circle and block lettering. Like Starbucks, the Stars and Bucks serves cappuccinos in ceramic cups, and offers free Wifi. According to speculation cited in the Seattle Post Intelligencer, the cafe's name and imitation Starbucks style may be a political satire of American consumerism. Starbucks is not known to have taken action against this business.[332][333][334]

Criticism and controversies

Racial controversies

Starbucks has been accused of racial bias and discrimination on several occasions.

In 1994, Starbucks settled a lawsuit after two employees were fired because of their race, age, and sex. A black woman filed a suit after her direct supervisor, a regional vice president, said he would like to call her Toby, a slave name which was given to African Kunta Kinte in a TV mini-series "Roots". Her co-worker spoke on her behalf, after which she was fired.[335]

In 2008, a former African American Starbucks engineer sued the company for discrimination after his supervisor failed to address racist bullying he was experiencing at the workplace, instead giving him extra work due to his complaining. Starbucks settled in 2009.[336]

In 2014, a Milwaukee Starbucks employee called the police when they noticed a black man sleeping in a park, which resulted in the police officer killing the man by shooting him 14 times, prompting protests.[337]

The 2015 Starbucks "Race Together" campaign, when baristas were instructed to write the phrase "Race Together" on customer's cups with the aim to start a national dialogue about race, was heavily criticized and received backlash.[338][339]

In 2018, two black men were arrested and escorted out of a Philadelphia Starbucks after the staff called the police because they refused to leave. The video of the incident quickly became viral and sparked widespread outrage.[340]

In another 2018 incident, a black man was denied the code for the restroom for not being a customer, even though at the same time a white man was given that code before ordering anything.[341]

In 2020, Starbucks employees were prohibited from wearing "Black Lives Matter" symbols or phrases on their clothing or accessories.[342]

In 2021, a Starbucks in Ireland was fined EUR12,000 after a customer received her order with a racist drawing on the cup.[343]

The Equal Employment Opportunity Commission has raised allegations against Starbucks for racial bias in its promotions, allegedly based on workforce data from 2007 to 2011 that showed that minority retail partners in the United States received fewer promotions than statistically expected.[344]

See also

References

  1. ^ a b Kavilanz, Parija (January 5, 2011). "Starbucks unveils a new logo". CNN.
  2. ^ a b c "Starbucks Corporation 2020 Form 10-K Annual Report". U.S. Securities and Exchange Commission.
  3. ^ Sacks, Danielle (August 18, 2014). "The Multimillion Dollar Quest To Brew The Perfect Cup Of Coffee". Fast Company.
  4. ^ SCHLOSSER, KURT (August 22, 2019). "Tech ideas are brewing at these 5 coffee-crazed Seattle startups -- and right in Starbucks' backyard". GeekWire.
  5. ^ Robinson, Melia (July 29, 2017). "Starbucks is opening premium stores where you can buy coffee flights and cold-brew floats -- take a look inside". Business Insider.
  6. ^ "Fortune 500: Starbucks". Fortune.
  7. ^ "Starbucks". Forbes.
  8. ^ "1st And Pike". Starbucks. Archived from the original on March 25, 2019.
  9. ^ Time Out Guide San Francisco. Time Out. 2011. ISBN 978-1-84670-220-4.
  10. ^ Pendergrast, pp. 252-53
  11. ^ a b Rolph, Amy (June 29, 2012). "How Starbucks got its name - Seattle's Big Blog". Seattle Post-Intelligencer.
  12. ^ Allison, Melissa (March 9, 2008). "Starbucks co-founder talks about early days, launching Redhook and Seattle Weekly, too". The Seattle Times.
  13. ^ Brewer, Stephen; Brissenden, Constance; Carmin, Anita (2012). Pacific Northwest. London: Dorling Kindersley. pp. 135-. ISBN 9781405370813. OCLC 795852938.
  14. ^ Farr, Sheila (February 15, 2017). "Starbucks: The Early Years". HistoryLink.
  15. ^ Hsu, Tiffany (July 23, 2012). "Peet's Coffee & Tea sold for nearly $1 billion, but not to Starbucks". Los Angeles Times. ISSN 0458-3035.
  16. ^ Knobel, Lance (July 23, 2012). "Peet's: Founded in Berkeley, acquired in Germany". Berkeleyside.
  17. ^ "STARBUCKS COFFEE CO. SOLD". Associated Press. June 7, 1987 – via The Journal of Commerce.
  18. ^ Fabricant, Florence (September 2, 1992). "Americans Wake Up and Smell the Coffee". The New York Times. ISSN 0362-4331.
  19. ^ "Starbucks Company Timeline". Starbucks.
  20. ^ Peiper, Heidi (June 25, 2018). "Howard Schultz and Starbucks: 25 moments to remember". Starbucks.
  21. ^ a b c d "Forty years young: A history of Starbucks". The Daily Telegraph. May 11, 2011.
  22. ^ Bowman, Jeremy (January 16, 2020). "If You Had Invested $1,000 in Starbucks' IPO, Here's How Much You'd Have Today". The Motley Fool.
  23. ^ "7 Fun Facts about Starbucks In Honor of Its IPO's 25th Anniversary". June 26, 2017 – via Nasdaq.
  24. ^ a b Nanos, Janelle (December 7, 2012). "The Story of the Frappuccino: How a chilly coffee drink became a billion-dollar behemoth". Boston Magazine.
  25. ^ a b Tice, Carol (October 15, 1999). "Starbucks still seeking a rhythm for Circadia". American City Business Journals.
  26. ^ Frey, Christine (April 16, 2003). "A grande deal for Starbucks". Seattle Post-Intelligencer.
  27. ^ Jones, Jeanne Lang (January 27, 2008). "Talking with Howard Behar". American City Business Journals.
  28. ^ Hirsch, Jerry (September 15, 2006). "Diedrich to Sell Cafes to Rival". Los Angeles Times.
  29. ^ Schofield, Jack (March 24, 2008). "Starbucks lets customers have their say". The Guardian. London.
  30. ^ a b c Schwaner-Albright, Oliver (March 26, 2008). "Tasting the Future of Starbucks Coffee From a New Machine". The New York Times. ISSN 0362-4331.
  31. ^ HERMAN, CHARLES (July 1, 2008). "Coffee Crisis? Starbucks Closing 600 Stores". ABC News.
  32. ^ Adamy, Janet (July 2, 2008). "Starbucks to Shut 500 More Stores, Cut Jobs". The Wall Street Journal.
  33. ^ Shepherd, Lauren (July 29, 2008). "Starbucks cuts 1,000 non-store jobs". Associated Press – via Toronto Star.
  34. ^ Allison, Melissa (July 29, 2008). "Starbucks closing 73% of Australian stores". The Seattle Times.
  35. ^ PALMER, DANIEL (July 31, 2008). "Starbucks: What went wrong?". Australian Food News.
  36. ^ "New owners for Starbucks Australia". news.com.au. May 28, 2014.
  37. ^ Adamy, Janet (January 28, 2009). "Starbucks to Close More Stores". The Wall Street Journal.
  38. ^ Allison, Melissa (March 3, 2009). "No more layoffs at Starbucks, Schultz says". Archived from the original on January 4, 2016.
  39. ^ French, Howard. "Stop & Shop Shifts Course On Coffee". Hartfordbusiness.com. Archived from the original on April 12, 2010.
  40. ^ Chesto, Jon (August 28, 2009). "Stop & Shop and sister chain closing 43 in-store Starbucks kiosks". The Patriot Ledger. Archived from the original on May 27, 2011.
  41. ^ Burch, Adrienne (August 28, 2012). "Largest Starbucks in U.S. coming to the Ferg". The Crimson White. Archived from the original on November 3, 2012.
  42. ^ Abrahamian, Atossa Araxia (June 18, 2013). "Starbucks to post calorie labels in stores nationwide". Reuters.
  43. ^ Etherington, Darrell (July 26, 2013). "Mobile Payment At U.S. Starbucks Locations Crosses 10% As More Stores Get Wireless Charging". TechCrunch.
  44. ^ Ajani, Saif (December 5, 2013). "Starbucks' @Tweetacoffee Campaign Generated $180,000 in Sales, HUGE Long-term Benefits". Keyhole. Archived from the original on December 15, 2013.
  45. ^ Wasserman, Todd (December 6, 2013). "Starbucks 'Tweet-a-Coffee' Campaign Prompted $180,000 in Purchases". Mashable.
  46. ^ Stinson, Liz (January 8, 2014). "With Stunning New Stores, Starbucks Has a New Design Strategy: Act Local". Wired. ISSN 1059-1028.
  47. ^ Lamm, Greg (July 27, 2017). "Starbucks buys out its China venture partners in company's biggest deal ever". American City Business Journals.
  48. ^ "Starbucks buying out Chinese venture for US$1.3 bn". Bloomberg News. July 28, 2017 – via South China Morning Post.
  49. ^ "Starbucks explores potential use of blockchain tech for 'bean to cup' pilot program". GeekWire. March 22, 2018.
  50. ^ Mearian, Lucas (May 7, 2019). "From coffee bean to cup: Starbucks brews a blockchain-based supply chain with Microsoft". Computerworld.
  51. ^ Wiener-Bronner, Danielle (June 19, 2018). "Starbucks says it will close 150 stores next year". CNN.
  52. ^ Valinsky, Jordan (July 12, 2019). "Starbucks will stop selling newspapers". CNN.
  53. ^ Valinsky, Jordan (November 15, 2019). "Starbucks opens its biggest store ever". CNN.
  54. ^ Taylor, Kate (March 20, 2020). "Starbucks is closing thousands of cafe-only stores across the US, keeping drive-thrus open and paying workers for 30 days whether they come to work or not". Business Insider.
  55. ^ Sherman, Natalie (April 28, 2020). "Cars out, snacks in as virus impacts US profits". BBC News.
  56. ^ LeVine, Steve (July 28, 2020). "The Uncertain Future of Post-Pandemic Starbucks". Medium (website).
  57. ^ Lucas, Amelia (May 14, 2020). "Starbucks asks for a break on rent for the next year". CNBC.
  58. ^ Moore, Cortney (May 28, 2020). "Starbucks landlords 'astounded' by company's coronavirus rent reduction request". FOX Business.
  59. ^ Huffman, Mark (June 11, 2020). "Starbucks is closing 400 stores in the next 18 months". ConsumerAffairs.
  60. ^ "Starbucks is closing 400 stores in the next 18 months". CNN. June 11, 2020.
  61. ^ Wiener-Bronner, Danielle (December 9, 2020). "Starbucks plans to open about 22,000 stores in the next ten years". CNN.
  62. ^ "Starbucks Revenue 2006-2018 SBUX". www.macrotrends.net.
  63. ^ PARKER-POPE, TARA (January 15, 2008). "The Skinny at Starbucks". The New York Times.
  64. ^ "Starbucks Latte And Mocha Offerings Get A Skinny Makeover To Help Coffee Lovers Feel Great In 2008". Starbucks. December 26, 2007.
  65. ^ Schouten, Rebekah (March 2, 2021). "Starbucks adds oat milk and more to spring menu". Bake.
  66. ^ Baertlein, Lisa (June 3, 2009). "Starbucks revamps bakery food ingredients". Reuters.
  67. ^ Horovitz, Bruce (February 4, 2015). "Starbucks to roll out coconut milk option". USA Today.
  68. ^ "Starbucks' Introduction Of Almond Milk Is An Investment In The Future". Forbes. August 15, 2016.
  69. ^ Willis, Kiersten (January 28, 2020). "Starbucks adds oat milk drink amid growing demand for vegan options". Atlanta Journal-Constitution.
  70. ^ a b Schouten.
  71. ^ Pfanner, Eric (January 21, 2020). "Starbucks to push customers to ditch dairy for alternative milk as it moves to cut carbon footprint". Bloomberg News – via Financial Post.
  72. ^ Thompson, Dillon (February 6, 2020). "Vegans protest Starbucks over 'insane' policies: 'Everyone should be intolerant of cruelty". Yahoo!.
  73. ^ Longmire, Becca (February 25, 2021). "Alan Cumming Writes Powerful Letter To Starbucks Canada Urging Them To Drop The Extra Charges On Vegan Milk". ET Canada.
  74. ^ LENZER, ANNA (April 29, 2015). "Starbucks Wants You to Feel Good About Drinking Up California's Precious Water". Mother Jones.
  75. ^ Moyer, Justin Wm. (May 1, 2015). "Starbucks's embarrassment: Ethos water comes from drought-ridden California". The Washington Post.
  76. ^ Walker, Rob (February 26, 2006). "Big Gulp". The New York Times Magazine.
  77. ^ "Ethos® Bottled Water". Starbucks.
  78. ^ Miller, Claire Cain (February 17, 2009). "Starbucks Coffee, Now in Instant". The New York Times.
  79. ^ Jargon, Julie (September 30, 2009). "Starbucks Takes New Road With Instant Coffee". The Wall Street Journal. ISSN 0099-9660.
  80. ^ Strom, Stephanie (September 20, 2012). "Starbucks to Introduce Single-Serve Coffee Maker". The New York Times. ISSN 0362-4331.
  81. ^ WAKELIN, NICOLE (November 18, 2012). "The New Starbucks Verismo Single-Serve Home Coffee Brewer". Wired.
  82. ^ Perratore, Ed (October 17, 2012). "Does the Verismo coffeemaker deliver true Starbucks flavor?". Consumer Reports. Archived from the original on April 30, 2013.
  83. ^ Miller, Michael (April 5, 2012). "Wine, beer at Starbucks?". Los Angeles Times.
  84. ^ "New Starbucks in Williamsburg to Serve Alcohol". Thirsty NYC. August 19, 2014. Archived from the original on August 22, 2014.
  85. ^ Baertlein, Lisa (November 11, 2011). "Starbucks to open U.S. juice bars in 2012". Reuters.
  86. ^ "Starbucks Announces Beverage Innovation Using Green Coffee Extract with Starbucks Refreshers Beverage Platform". Starbucks. March 21, 2012.
  87. ^ "Starbucks Introduces New Fizzio Handcrafted Sodas and Teavana Shaken Iced Tea". Starbucks. June 23, 2014.
  88. ^ "Starbucks First Barrel-Aged Coffee Debuts at Seattle Roastery". Starbucks. March 6, 2017.
  89. ^ La Monica, Paul R. (March 7, 2017). "Starbucks unveils whiskey barrel-aged coffee. Yum!". CNN.
  90. ^ "Card Rewards". Starbucks.com.
  91. ^ Roark, Marc (2014). "Payment Systems, Consumer Tragedy, and Ineffective Remedies". St. Johns Law Review. 86. SSRN 2211013.
  92. ^ "Mobile Payment Debuts Nationally at Starbucks". Starbucks. January 18, 2011.
  93. ^ Van Grove, Jennifer (January 19, 2011). "Starbucks starts accepting mobile payments nationwide". Mashable – via CNN.
  94. ^ "Starbucks Mobile Transactions Exceed 26 Million Within First Year". Starbucks. December 5, 2011.
  95. ^ Leavitt, Lydia (October 7, 2011). "Starbucks brews up free, two-click WiFi in the UK". Engadget.
  96. ^ Smith, Tony (March 24, 2004). "Starbucks brings Wi-Fi to 154 UK stores". The Register.
  97. ^ Miller, Claire Cain (June 14, 2010). "Starbucks to Offer Free Wi-Fi". The New York Times.
  98. ^ Tibken, Shara (July 31, 2013). "At Starbucks, AT&T is out and Google is in for Wi-Fi". CNET.
  99. ^ Mathieu, Emily (June 30, 2010). "Starbucks offers free Wi-Fi in Canada". Toronto Star.
  100. ^ "Starbucks Turns on Free Wi-Fi for Customers July 1st". Starbucks. June 29, 2010.
  101. ^ "Starbucks offers free Wi-Fi in Germany". Retail Times. August 24, 2010.
  102. ^ Kirsner, Scott (October 29, 2012). "Starbucks picks Boston for pilot test of wire less charging in partnership with Duracell Powermat". The Boston Globe.
  103. ^ Gilbert, Ben (October 29, 2012). "Boston-area Starbucks testing wireless smartphone charging; Starbucks, Google and AT&T back PMA standard". Engadget.
  104. ^ "FluxPort Brings Qi Wireless Charging to Starbucks Coffee Houses" (Press release). PR Newswire. August 24, 2016.
  105. ^ Lerman, Rachel (January 15, 2014). "Starbucks confirms layoffs at Seattle headquarters". American City Business Journals.
  106. ^ "Number of Starbucks stores worldwide". Statista.
  107. ^ "Starbucks aims to become a habit 'rather than destination' says CEO Maizey". May 11, 2021.
  108. ^ "Starbucks s'installe -enfin- à Tunis". April 5, 2019.
  109. ^ "Number of Starbucks stores in the U.S." Statista.
  110. ^ "McDonald's Corp. Betting That Coffee Is Britain's Cup of Tea". The New York Times. Associated Press. March 28, 1999. ISSN 0362-4331.
  111. ^ a b "Starbucks establishes coffee trading company in Switzerland". American City Business Journals. October 17, 2002.
  112. ^ a b Kramer, Andrew E. (September 7, 2007). "After Long Dispute, a Russian Starbucks". The New York Times. ISSN 0362-4331.
  113. ^ "Starbucks Announces the Opening of its First Store in Poland". Starbucks. April 6, 2009. Archived from the original on October 10, 2016.
  114. ^ Allison, Melissa (February 18, 2010). "Starbucks opens first shop in Sweden, its 53rd country". The Seattle Times.
  115. ^ a b "Starbucks Celebrates First Store Opening in El Salvador". Starbucks. November 3, 2010. Archived from the original on December 9, 2010.
  116. ^ "Oslo Airport gets fresh coffee on wheels". The Norwegian American. July 23, 2015.
  117. ^ "Starbucks Opens First Store in Finland at Helsinki Airport". Starbucks. May 14, 2012. Archived from the original on January 12, 2013.
  118. ^ "Starbucks Opens in Salling Department Store". Starbucks. August 4, 2013.
  119. ^ "Starbucks coffee shop chain will be opened in Baku, Azerbaijan - Azeri America News". Azeriamericanews.com. April 21, 2014.
  120. ^ "Starbucks comes to Guernsey". ITV News. November 28, 2014.
  121. ^ Chopping, Dominic (April 21, 2015). "Starbucks to open within Kesko Stores in Finland". MarketWatch.
  122. ^ "Milano, conto alla rovescia per Starbucks: il 6 settembre l'inaugurazione" [Milan, countdown for Starbucks: inauguration day will be September 6] (in Italian). August 28, 2018.
  123. ^ Sylvers, Eric (September 6, 2018). "After 25,000 Stores in 78 Countries, Starbucks Turns to Italy". The Wall Street Journal.
  124. ^ "Starbucks to Open Stores in Italy". Starbucks. February 28, 2016.
  125. ^ Landini, Francesca (September 19, 2017). "Coffee rivals square off in Italy ahead of Starbucks invasion". Reuters.
  126. ^ "Get ready: Up to 300 Starbucks stores are coming to Italy". The Local. February 16, 2017.
  127. ^ "Starbucks Opens its First Store in Slovakia". Starbucks. June 7, 2016.
  128. ^ "Starbucks opens in Slovakia". The Slovak Spectator. May 31, 2016.
  129. ^ "First Starbucks in Serbia this year". N1. June 4, 2018.
  130. ^ "Starbucks Welcomes First Customers in Malta". Starbucks. June 1, 2019.
  131. ^ Szabo, Liz (July 29, 1996). "Launching Starbucks In Japan -- First Of 15 Stores To Open". The Seattle Times.
  132. ^ Lim Uy, Sasha (December 1, 2017). "Do You Remember the First Starbucks in the Philippines?". Esquire. Philippines.
  133. ^ "Starbucks in the Philippines". Starbucks.
  134. ^ "Starbucks closes coffeehouse in Beijing's Forbidden City". The New York Times. July 15, 2007.
  135. ^ "Forbidden City Starbucks closes". BBC News. July 14, 2007.
  136. ^ "Why Starbucks Failed in Israel". August 15, 2016.
  137. ^ "Starbucks to end Israeli partnership". Seattle Post-Intelligencer. March 31, 2003.
  138. ^ Tsoref, Ayala (April 1, 2003). "All Six Starbucks Cafes in Israel to Shut Down at End of Week". Haaretz.
  139. ^ "Facts about Starbucks in the Middle East". Starbucks. August 5, 2014.
  140. ^ "Starbucks closes outlets in Israel". Snopes.
  141. ^ "Tata Coffee brings Starbucks to India". Business Standard. January 14, 2011.
  142. ^ "Tata Coffee & Starbucks Sign MoU for Strategic Alliance in India". Starbucks. January 12, 2011.
  143. ^ Corbett, Alexandra (January 18, 2011). "Thirsty? Starbucks Supersizes to the Trenta". The Norwalk Daily Voice.
  144. ^ "Starbucks Celebrates Its 500th Store Opening in Mainland China" (Press release). Business Wire. October 25, 2011.
  145. ^ "Starbucks postpones India entry, withdraws FIPB application". Rediff.com. July 20, 2007.
  146. ^ "Starbucks Delays Indian Chain Launch". Associated Press. July 25, 2007 – via CNBC.
  147. ^ "Tata Global Beverages and Starbucks Form Joint Venture to Open Starbucks Cafés across India". Starbucks. January 29, 2012. Archived from the original on February 4, 2012.
  148. ^ Khalid, Farisa (October 24, 2012). "Veni, Vidi, Venti: Starbucks Expands Its Global Reach to Mumbai". Asia Society.
  149. ^ Badrinath, Raghuvir (January 25, 2013). "Tata Coffee to close ranks with Starbucks". Business Standard.
  150. ^ Badrinath, Raghuvir (October 25, 2012). "Starbucks creates a stir in India". The National. Archived from the original on October 26, 2012.
  151. ^ "Starbucks to enter coffee-loving Vietnam". Agence France-Presse. January 4, 2013 – via Taipei Times.
  152. ^ Ives, Mike (January 4, 2013). "STARBUCKS TO OPEN 1ST VIETNAM CAFE". Associated Press – via The Boston Globe.
  153. ^ "Starbucks opens first store in Vietnam". Agence France-Presse. February 1, 2013 – via Bangkok Post.
  154. ^ Khanh, Vu Trong (July 23, 2014). "Starbucks Opens First Store in Hanoi". The Wall Street Journal.
  155. ^ Boden, Rian (June 4, 2014). "Starbucks Korea lets customers place orders with their mobile phone, more countries to follow". NFCW.
  156. ^ Park, Jae-hyuk (April 30, 2017). "Starbucks Korea sees boom in mobile orders". The Korea Times.
  157. ^ "Starbucks Launches Mobile Order & Pay in Portland; National Introduction in 2015". Starbucks. December 5, 2014.
  158. ^ Kate, Taylor (March 27, 2018). "Starbucks is bringing back a promotion that baristas hate -- but there's a catch". Business Insider.
  159. ^ Kate, Taylor (March 27, 2018). "Starbucks just quietly made a change that reveals the future of the company -- here's how it works". Business Insider.
  160. ^ Baertlein, Lisa (September 23, 2014). "Starbucks buying full control of Japan unit for $914 million". Reuters.
  161. ^ "Starbucks Announces Plans to Bring its Unique Coffeehouse Experience to the Vibrant Cambodian Market". Starbucks. August 26, 2015.
  162. ^ "Starbucks opens in Almaty".
  163. ^ Ying, Wang (December 12, 2017). "Mall owner: Physical retail can thrive, despite e-commerce, with innovation". China Daily.
  164. ^ "Starbucks targets new market, in coffee exporting Laos". Associated Press. November 2, 2020 – via The Independent.
  165. ^ "Starbucks Opens Coffee Shop in Mexico". Voice of America. September 7, 2002.
  166. ^ Gómez, Miguel Ángel Pallares (March 29, 2016). "Starbucks sigue como prioridad para Alsea". El Universal.
  167. ^ "Starbucks enters South America through Peru". American City Business Journals. August 19, 2003.
  168. ^ "First Starbucks in Costa Rica opens in Escazú". The Tico Times Costa Rica. June 21, 2012.
  169. ^ Patton, Leslie (October 4, 2012). "Starbucks CEO Sees Adding 1,000 U.S. Stores in Five Years". Bloomberg News.
  170. ^ "Starbucks Honors Colombian Coffee Heritage with Entry into Colombia Retail Market and Expanded Support for Farmers". Starbucks. August 26, 2013.
  171. ^ "Starbucks to open first cafe in Colombia, stronghold of Juan Valdez coffee store chain". Associated Press. August 26, 2013 – via Fox News.
  172. ^ González, Ángel (May 14, 2014). "Starbucks to open stores in Bolivia and Panama". The Seattle Times.
  173. ^ a b "Starbucks First Store in Jamaica Honors Country's Rich Heritage". Starbucks. November 21, 2017.
  174. ^ Henry, Balford (July 28, 2017). "Express Catering celebrates IPO success". Jamaica Observer.
  175. ^ "Starbucks to help local coffee, dairy farmers". Jamaica Observer. July 27, 2017.
  176. ^ "Business briefs". Gleaner Company. April 18, 2018.
  177. ^ "Fontana to open largest store at Waterloo square". Gleaner Company. June 15, 2018.
  178. ^ "Dart Real Estate Announces Opening of Starbucks in Camana Bay" (Press release). Cision. August 15, 2019.
  179. ^ "Starbucks Opens First Store in Grand Turk". Starbucks. October 14, 2019.
  180. ^ "Starbucks in Australia". Starbucks.
  181. ^ "7-Eleven owners the Withers Group to take over Starbucks in Australia". News.com.au. May 28, 2014.
  182. ^ Turner, Ashley (July 25, 2018). "Why there are almost no Starbucks in Australia". CNBC.
  183. ^ "Starbucks enters South Africa". New Statesman. June 2, 2010.
  184. ^ "Starbucks headed for SA". News 24. May 31, 2010.
  185. ^ Kassen, Rupesh (April 22, 2016). "Starbucks in Rosebank: first taste".
  186. ^ "South Africa's Taste Holdings to exit food business, sells Starbucks stores". Reuters. November 1, 2019.
  187. ^ Engleman, Eric (October 27, 2010). "First 'Starbucks at Sea' to debut". American City Business Journals.
  188. ^ Jimenez, Charlene (September 14, 2012). "Starbucks vending machines and the future of business". The American Genius.
  189. ^ Lee, Timothy B. (April 15, 2016). "Good news: automation already destroyed most of the jobs". Vox Media.
  190. ^ Warnick, Jennifer (January 10, 2020). "AI for humanity: How Starbucks plans to use technology to nurture the human spirit". Starbucks.
  191. ^ a b Kiesler, Sara (August 27, 2009). "Capitol Hill to get a second stealth Starbucks". Seattle Post-Intelligencer. Archived from the original on October 15, 2014.
  192. ^ Berfield, Susan (August 6, 2009). "Starbucks: Howard Schultz vs. Howard Schultz". Bloomberg Businessweek.
  193. ^ a b McElhatton, Noelle (February 2, 2010). "Starbucks chief executive Howard Schultz on marketing". Campaign.
  194. ^ Allison, Melissa (July 16, 2009). "Starbucks tests new names for stores". The Seattle Times. Archived from the original on July 31, 2009.
  195. ^ Simon, Scott (July 25, 2009). "Starbucks Goes Into Stealth Mode". NPR.
  196. ^ Eaves, Elizabeth (August 21, 2009). "How Locavores Brought On Local-Washing". Forbes. Archived from the original on September 18, 2012.
  197. ^ "Starbucks will buy Tazo tea company". American City Business Journals. January 13, 1999.
  198. ^ a b Jargon, Julie (November 14, 2012). "Starbucks To Acquire Tea Chain Teavana". The Wall Street Journal.
  199. ^ Geller, Martinne (November 14, 2012). "Starbucks to buy Teavana in another step beyond coffee". Fox Business. Reuters.
  200. ^ Allison, Melissa (December 31, 2012). "Starbucks closes Teavana deal". The Seattle Times.
  201. ^ Jennings, Lisa (January 3, 2013). "Starbucks completes Teavana acquisition". Nation's Restaurant News.
  202. ^ Kass, Arielle (January 1, 2013). "Starbucks completes Teavana acquisition". Atlanta Journal-Constitution.
  203. ^ "Starbucks Launches Teavana Hot Brewed Tea in Starbucks Stores in the U.S. and Canada". Starbucks. January 2, 2015.
  204. ^ Wattles, Jackie (July 28, 2017). "Starbucks to close down all Teavana locations, impacting 3,300 jobs". CNN.
  205. ^ Hartung, Adam (July 31, 2017). "Starbucks Closing Teavana Is A Long-Term Troubling Sign For Investors". Forbes.
  206. ^ Gelles, David (June 17, 2018). "The C.E.O. of Starbucks Isn't Leaving. Only Howard Schultz Is". The New York Times. ISSN 0362-4331.
  207. ^ Halkias, Maria (June 5, 2018). "New Starbucks chairman Mike Ullman, who once led J.C. Penney, shares history with brand's departing leader Howard Schultz". The Dallas Morning News.
  208. ^ Kiviat, Barbara (December 10, 2006). "The Big Gulp at Starbucks". TIME.
  209. ^ Lerman, Rachel (January 9, 2015). "Schultz: Starbucks COO not leaving for health concerns, rumors are 'irresponsible'". American City Business Journals.
  210. ^ Whitten, Sarah (June 4, 2018). "Howard Schultz, architect of modern Starbucks, to step down as executive chairman". CNBC.
  211. ^ Jargon, Julie (October 6, 2015). "Starbucks Hires First Chief Technology Officer". The Wall Street Journal.
  212. ^ Moon, Youngme; Quelch, John (July 2003). "Starbucks: Delivering Customer Service". Harvard Business School.
  213. ^ "C.A.F.E. Practices: Starbucks Approach to Ethically Sourcing Coffee". Starbucks. February 28, 2020.
  214. ^ "Corporate Governance".
  215. ^ "The Insider: Principal roasts Starbucks over steamy retro logo". Seattle Post-Intelligencer. September 11, 2006.
  216. ^ Schultz, Howard; Jones Yang, Dori (1997). Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time. New York: Hyperion. ISBN 0-7868-6315-3.
  217. ^ Pendergrast, p. 253
  218. ^ Rippin, Ann (2007). "Space, place and the colonies: re-reading the Starbucks' story". Critical Perspectives on International Business. Emerald Group Publishing. 3 (2): 136-149. doi:10.1108/17422040710744944. ISSN 1742-2043.
  219. ^ RASTOGI, NINA SHEN (February 1, 2011). "Starbucks Siren's Origins Exposed!". Slate.
  220. ^ Shea, Christopher (January 31, 2011). "Medieval Scholar Hot on Trail of Starbucks Logo Cover-Up". The Wall Street Journal.
  221. ^ Klara, Robert (September 29, 2014). "How a Topless Mermaid Made the Starbucks Cup an Icon". AdWeek.
  222. ^ Allison, Melissa (March 9, 2008). "Starbucks co-founder talks about early days, launching Redhook and Seattle Weekly". The Seattle Times.
  223. ^ Larimore, Rachael (October 24, 2013). "Starbucks business strategy: How CEO Howard Schultz conquered the world". Slate.
  224. ^ Walsh, Paul (May 16, 2008). "Group finds Starbucks logo too hot to handle". Star Tribune.
  225. ^ Kiley, David (April 11, 2008). "Starbucks' Retro Logo". Bloomberg News.
  226. ^ King, Colbert I. (January 26, 2002). "The Saudi Sellout". The Washington Post.
  227. ^ Hanks, Henry (February 8, 2016). "Women welcome at a Saudi Arabia Starbucks shop after temporary ban". CNN.
  228. ^ Baertlein, Lisa (January 5, 2011). "Starbucks cuts name and "coffee" from logo". Reuters.
  229. ^ Balakrishnan, Angela (October 6, 2008). "Starbucks wastes millions of litres of water a day". The Guardian.
  230. ^ Brean, Henry (June 8, 2009). "UNLV professor targets 'wasteful' dipper wells". Las Vegas Review-Journal.
  231. ^ a b Warner, Melanie (November 17, 2004). "Starbucks Will Use Cups With 10% Recycled Paper". The New York Times.
  232. ^ "Starbucks Honored for Recycled-Content Cup". GreenBiz.com. October 13, 2005.
  233. ^ Allison, Melissa (May 14, 2008). "Starbucks struggles with reducing environmental impacts". The Seattle Times.
  234. ^ Mahdawi, Arwa (July 23, 2018). "Starbucks is banning straws - but is it really a big win for the environment?". The Guardian.
  235. ^ Garcia, Tonya (July 9, 2018). "Starbucks and McDonald's plastic straw removal will go down well with millennials". MarketWatch.
  236. ^ "These 8 Companies Are Ditching Plastic Straws. Here's How They Are Replacing Them". Fortune. July 11, 2018.
  237. ^ "' ?' ? ? ?" [Starbucks paper straw evolving after 1 year of introduction,'paper taste']. Hankook Ilbo (in Korean). August 29, 2019.
  238. ^ PETERS, ADELE (April 12, 2021). "Starbucks is starting to work toward ditching disposable coffee cups". Fast Company.
  239. ^ May, Tiffany (April 6, 2021). "Starbucks will stop using disposable cups in South Korea by 2025". The New York Times.
  240. ^ "Starbucks Corporation Corporate Social ReSponsibility" (PDF).
  241. ^ a b "Coffee and Farmer Equity (C.A.F.E) Practices". Starbucks. February 28, 2020.
  242. ^ Semroc, Bambi; Baer, Elizabeth; Sonenshine, Joanne; Weikel, Marielle Canter (March 2012). "Assessment of the Starbucks Coffee and Farmer Equity (C.A.F.E.) Practices Program" (PDF). Conservation International.
  243. ^ Jaffee, Daniel (2007). Brewing Justice: Fair Trade Coffee, Sustainability, and Survival. University of California Press. p. 107. ISBN 9780520940192.
  244. ^ Renard, Marie-Christine (2010). "In the Name of Conservation: CAFE Practices and Fair Trade in Mexico". Journal of Business Ethics. 92: 287-299. doi:10.1007/s10551-010-0584-0. S2CID 153539792.
  245. ^ "Goals & Progress: Coffee Purchasing". Starbucks.
  246. ^ "Starbucks". Fair Trade America.
  247. ^ Laidlaw, Stuart (September 1, 2007). "The fine print of ethical shopping". Toronto Star. About 6 per cent of Starbucks' coffee (about 18 million pounds) was certified as fair trade in 2006. The company buys almost 300 million pounds of coffee a year.
  248. ^ "Starbucks Serves up its First Fairtrade Lattes and Cappuccinos Across the UK and Ireland". Starbucks. September 1, 2009.
  249. ^ Patriana, Zarah (October 29, 2008). "Starbucks to Double Fair Trade Certified Coffee Purchases". Global Exchange.
  250. ^ "Starbucks in Ethiopia coffee vow". BBC News. June 21, 2007.
  251. ^ "Starbucks Leads Global Coffee Industry in Paying Premium Prices for Sustainably-Sourced Coffee". Starbucks. January 17, 2007.
  252. ^ "Starbucks reaches truce with Ethiopia over coffee licensing". The Seattle Times. June 20, 2007.
  253. ^ "Starbucks introduces single-origin coffee from Ethiopia". Beverage Industry. September 24, 2013.
  254. ^ "Starbucks Honors Ethiopia". Starbucks. September 23, 2013.
  255. ^ "Cocoa". Starbucks.
  256. ^ Dupere, Katie (March 22, 2016). "Starbucks will start donating 100% of its unused food to those in need". Mashable.
  257. ^ Kim, Susanna (March 24, 2016). "Starbucks to Donate 100 Percent of Unsold Food to Food Banks". ABC News.
  258. ^ Malcolm, Hadley (March 23, 2016). "Starbucks pledges to donate 100% of unsold food". USA Today.
  259. ^ Kell, John (June 9, 2017). "Starbucks Pledges to Donate 50 Million Meals a Year by 2020". Fortune.
  260. ^ "20 million people fed through Starbucks FoodShare program". Starbucks. September 13, 2019.
  261. ^ "Starbucks Animal Welfare-Friendly Practices" (PDF).
  262. ^ Huffstutter, P. J. (October 1, 2015). "Starbucks to switch to 100 percent cage-free eggs by 2020". Reuters. Retrieved 2021.
  263. ^ "Starbucks Says Eggs Will Be Cage-Free by 2020". Time. Retrieved 2021.
  264. ^ Greenwood, Arin (October 5, 2015). "Starbucks Aims To Use Only Cage-Free Eggs By 2020". HuffPost. Retrieved 2021.
  265. ^ "Starbucks says eggs will be cage-free by 2020". Fortune. Retrieved 2021.
  266. ^ "HSUS grades companies on animal welfare pledges: see how McDonald's, Subway, Starbucks and others performed". A Humane World. March 10, 2020. Retrieved 2021.
  267. ^ "Starbucks Animal Welfare-Friendly Practices News". Starbucks.
  268. ^ "McDonald's, Starbucks and Subway have made no animal welfare progress in eight years | World Animal Protection". www.worldanimalprotection.org. Retrieved 2021.
  269. ^ "Humane Society's Food Industry Scorecard" (PDF).
  270. ^ Kornhaber, Spencer (February 25, 2015). "Starbucks's Failed Music Revolution". The Atlantic.
  271. ^ "McCartney joins Starbucks label". BBC News. March 22, 2007.
  272. ^ La Monica, Paul R. (April 28, 2006). "Coffee and popcorn". CNN.
  273. ^ "Starbucks readies for its close-up with movie deal". American City Business Journals. January 12, 2006.
  274. ^ Zumic "The Monsanto Years" - Neil Young + Promise Of The Real (Official Full Album Stream + Zumic Review) by Francesco Marano Published: June 22, 2015
  275. ^ Kreps, Daniel (May 22, 2015). "Neil Young Previews Cheeky 'Rock Starbucks' Video". Rolling Stone.
  276. ^ a b Perez, Sarah (September 7, 2016). "Starbucks debuts its own original content series, "Upstanders," featuring video and podcasts". TechCrunch.
  277. ^ Gonsalves, Antone (September 5, 2007). "Apple Builds Ecosystem With iPod Touch Screen". InformationWeek.
  278. ^ Clay, Kelly (September 18, 2012). "Download Free Pick Of The Week From Starbucks App". Forbes.
  279. ^ "Apple and Starbucks Announce Music Partnership" (Press release). Apple Inc. September 5, 2007.
  280. ^ Stelter, Brian (May 31, 2009). "Starbucks Is Now the Official Joe of 'Morning Joe'". The New York Times.
  281. ^ Guthrie, Marisa (June 2, 2009). "'Morning Joe' Starbucks Sponsorship Gets Mixed Reactions". Broadcasting & Cable.
  282. ^ Shaw, Dorsey (September 16, 2013). "MSNBC's "Morning Joe" Loses Its Starbucks Endorsement Deal". Buzzfeed.
  283. ^ Strom, Stephanie (November 13, 2013). "Starbucks to Pay Kraft $2.75 Billion, Ending Broken-Deal Dispute". The New York Times.
  284. ^ Po, Joanne (November 13, 2013). Starbucks Fined $2.8B in Grocery Dispute, and More. The Wall Street Journal.
  285. ^ Jargon, Julie (November 13, 2013). "Starbucks Fined $2.8 Billion in Grocery Dispute". The Wall Street Journal.
  286. ^ Sharf, Samantha (November 12, 2013). "Starbucks Ordered To Pay Kraft $2.8 Billion". Forbes.
  287. ^ "Future leaders start here". Starbucks.
  288. ^ "ASU, Starbucks to offer full tuition coverage for all eligible employees". Arizona State University. April 6, 2015.
  289. ^ Wallace, Gregory (June 20, 2014). "Starbucks workers could pay $23,000 for 4-year tuition". CNN.
  290. ^ "Starbucks, PepsiCo sign agreement for Ready-To-Drink coffee, energy beverages in Latin America". Reuters. July 23, 2015.
  291. ^ Prins, Nomi (May 19, 2015). "The Spotify-Starbucks Partnership Is Digital Co-Branding Genius". Forbes.
  292. ^ BEVIL, DEWAYNE (June 19, 2015). "Disney's Animal Kingdom: Starbucks now open". Orlando Sentinel.
  293. ^ Smith, Thomas (August 29, 2014). "Starbucks to Open at Disney's Hollywood Studios in Early 2015". disneyparks.com. Disney Parks-Walt Disney World.
  294. ^ Horovitz, Bruce (March 10, 2014). "Starbucks to open big store in Downtown Disney". USA Today.
  295. ^ Whitten, Sarah; Rogers, Kate (December 13, 2018). "Starbucks cuts long-term earnings per share forecast; shares fall". CNBC.
  296. ^ Taylor, Kate (July 23, 2019). "Starbucks is rolling out delivery across America with Uber Eats". Business Insider.
  297. ^ Thomas, Patrick (March 16, 2016). "Starbucks to Offer Free Therapy to All Workers". The Wall Street Journal.
  298. ^ Allison, Melissa (March 10, 2010). "Coffee wrap: Starbucks spent $740K on lobbying last year, Le Whif, and an old hand takes a swipe at 'third wave' coffee". The Seattle Times.
  299. ^ "A triple-venti-Americano-decaf surprise? Consumer Reports finds McDonald's coffee better than Starbucks". NBC News. February 4, 2007.
  300. ^ Ozersky, Josh (March 9, 2010). "Is Stumptown the New Starbucks -- or Better?". Time.
  301. ^ a b McArdle, Megan (October 13, 2010). "Starbucks Puts Quality Over Quantity". The Atlantic.
  302. ^ "Quality Vs. Quick Service: The Difference Between Starbucks And McDonald's". Forbes. February 15, 2017.
  303. ^ a b c Tobin, Taylor (September 25, 2018). "What coffee experts think about 10 popular Starbucks drinks". Insider Inc.
  304. ^ Moynihan, Colin (July 11, 1999). "NEIGHBORHOOD REPORT: EAST VILLAGE; Starbucks Was Not Amused". The New York Times. ISSN 0362-4331.
  305. ^ Starbucks v. Morgan, 99 Civ. 1404 (United States District Court for the Southern District of New York July 11, 2000).
  306. ^ "CBLDF Case Files -- Starbucks v. Dwyer". Comic Book Legal Defense Fund. Archived from the original on February 7, 2005.
  307. ^ Stossel, John; Goldberg, Alan (December 9, 2005). "Starbucks vs. Sambucks Coffee". ABC News.
  308. ^ Moran, Kevin (June 7, 2005). "'Star Bock' beer has coffee giant Starbucks steamed". Houston Chronicle.
  309. ^ Barr, Greg (April 22, 2007). "Star Bock Beer case runs dry as high court denies petition". American City Business Journals.
  310. ^ Tartakoff, Joseph (September 21, 2007). "Logo look-alikes. Saving souls in Starbucks' image". Seattle Post-Intelligencer.
  311. ^ Guzman, Monica (September 19, 2008). "Rollergirls win bout with Starbucks over logo". Seattle Post-Intelligencer.
  312. ^ "Extension of Time". United States Patent and Trademark Office.
  313. ^ Stempel, Jonathan (November 15, 2013). "Starbucks loses 'Charbucks' appeal". Reuters.
  314. ^ Lee, Jolie (February 10, 2014). "Starbucks responds to Dumb Starbucks in L.A." USA Today.
  315. ^ Weiner, Jonah (June 15, 2014). "Nathan Fielder's Ingenious Dumb Humor". New York Times Magazine.
  316. ^ Koonse, Emma (February 11, 2016). "'Dumb Starbucks' Coffee Shop Shut Down by Health Officials". The Christian Post.
  317. ^ Rosenbaum, Murray (November 17, 2016). "Welcome to Dumb Starbucks, How Can We Help You?". HuffPost.
  318. ^ Filloon, Whitney (October 25, 2016). "Starbucks Wins Lawsuit Over Bongs That Look Like Frappuccinos". Eater.
  319. ^ "Starbucks wins over $500,000 in damages lawsuit over 'Dabuccino' pot smoking line". Reuters. October 26, 2016 – via Fox News.
  320. ^ Rose, Nick (October 27, 2016). "Starbucks Wins Lawsuit Against Maker of Frappuccino Bongs". Vice.
  321. ^ Ramey, Corinne (September 5, 2017). "Starbucks and Brooklyn Cafe Settle Unicorn-Drink Lawsuit". The Wall Street Journal.
  322. ^ Malone, Michael (March 5, 2005). "Fightin' Words". Restaurant Business.
  323. ^ Watts, Robert (August 21, 2004). "Revenge of the cyberspoofers". The Daily Telegraph.
  324. ^ "Starbucks Corporation v James Leadbitter. DRS 02087 Decision of Independent Expert". Casemine. Archived (PDF) from the original on July 21, 2011.
  325. ^ "Starbucks wins Chinese logo case". BBC News. February 1, 2006.
  326. ^ "Starbucks wins trademark dispute". The New York Times. January 2, 2006.
  327. ^ "Starbucks loses trademark dispute". The Seattle Times. January 12, 2007.
  328. ^ Hio, Lester (November 29, 2017). "Starbucks loses trademark lawsuit to Morinaga Milk over mountain range logo". The Straits Times.
  329. ^ David, Ruth (March 15, 2007). "Struck By Starbucks". Forbes.
  330. ^ Ahmed, Shakeel (January 28, 2019). "Lahore restaurant fined Rs5 million for using the Starbucks logo". Samaa TV.
  331. ^ Fox, Michael (March 25, 2009). "Cafe to cash in on intl brand". The Pnomh Penh Post.
  332. ^ Luongo, Michael T. (June 3, 2010). "Ramallah Attracts a Cosmopolitan Crowd". The New York Times.
  333. ^ Rolph, Amy (August 10, 2010). "Stars and Bucks: Palestinian cafe spoofs Starbucks". Seattle Post-Intelligencer.
  334. ^ YGLESIAS, MATTHEW (February 10, 2014). "Stars and Bucks Cafe". Slate.
  335. ^ "Starbucks Settles Discrimination Suit -- Employees Say They Were Fired Because Of Their Race, Age, Sex | The Seattle Times". archive.seattletimes.com. Retrieved 2021.
  336. ^ Allison, Melissa (June 23, 2009). "Starbucks pays $120,000 to settle racial discrimination lawsuit, but the check hasn't been cashed". The Seattle Times. Retrieved 2021.
  337. ^ "'They didn't care:' Call from Starbucks employee prompted response that led to Dontre Hamilton's death". FOX 6 Now Milwaukee. April 17, 2018. Retrieved 2021.
  338. ^ Shah, Khushbu (March 17, 2015). "Can Starbucks Fix Racism With a Message on a Cup?". Eater. Retrieved 2021.
  339. ^ "Starbucks' Move To Debate Race Brews Backlash". HuffPost. March 18, 2015. Retrieved 2021.
  340. ^ Adelman, Patricia Madej, Joseph N. DiStefano and Jacob. "Black men's arrests at Philadelphia Starbucks prompt city probes amid national outcry". www.inquirer.com. Retrieved 2021.
  341. ^ "'Is It My Skin Color?' Black Man Asks in Viral Video After Apparently Being Denied Restroom Access at Torrance Starbucks". KTLA. April 16, 2018. Retrieved 2021.
  342. ^ Beer, Tommy. "Starbucks Bans Employees From Wearing Black Lives Matter Attire". Forbes. Retrieved 2021.
  343. ^ "Starbucks in Dublin fined over racist drawing on customer's cup". POLITICO. January 19, 2021. Retrieved 2021.
  344. ^ "Starbucks reaches agreement with EEOC over alleged bias in promotions". The Seattle Times. March 31, 2021. Retrieved 2021.

Further reading

  • Behar, Howard with Janet Goldstein. (2007). It's Not About the Coffee: Leadership Principles from a Life at Starbucks, 208 pages. ISBN 1-59184-192-5.
  • Clark, Taylor. (2007). Starbucked: A Double Tall Tale of Caffeine, Commerce and Culture. 336 pages. ISBN 0-316-01348-X.
  • Michelli, Joseph A. (2006). The Starbucks experience: 5 principles for turning ordinary into extraordinary, 208 pages. ISBN 0-07-147784-5.
  • Pendergrast, Mark (2001) [1999]. Uncommon Grounds: The History of Coffee and How It Transformed Our World. London: Texere. ISBN 1-58799-088-1.
  • Schultz, Howard. and Dori Jones Yang. (1997). Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time, 350 pages. ISBN 0-7868-6315-3.
  • Simon, Bryant. (2009). Everything but the Coffee: Learning about America from Starbucks. 320 pages. ISBN 0-520-26106-2.
Media

External links


  This article uses material from the Wikipedia page available here. It is released under the Creative Commons Attribution-Share-Alike License 3.0.

Starbucks
 



 



 
Music Scenes