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In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.
The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. This platform could be delivered as either a premises or hosted cloud computing offering. In addition to its software, the company provided add-on professional services, support, and education for its product line. The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com.
Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. PureEngage is an omnichannel customer engagement for large organizations.
In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys.
In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. The foundation raised funds to promote technology education for youth in Indiana and outside the United States. It hosted an annual gala and silent auction as part of its fundraising activities.
Awards and recognition
The company was recognized as a "market leader" by industry analyst firms such as Datamonitor, Frost & Sullivan, and Gartner.
The company was recognized on Software Magazine's Top 500 Software and Services Companies" list for 12 consecutive years.
In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies.
The acquisition of the company by Genesys in 2016 was noted as the "largest tech-company acquisition" since 2013.