|Products||Digital communications products, solutions, services|
|Revenue||US$2.9 billion (FY20) US$2.25 billion (FY18) |
|US$706 million (FY19) US$(611 million) (FY18) |
|US$(671 million) (FY19) US$287 million (FY18)|
|US$6.95 billion (FY19) US$7.68 billion (FY18) |
Number of employees
Avaya is an American multinational technology company headquartered in Durham, North Carolina, that specializes in cloud communications and workstream collaboration solutions. The company's Avaya OneCloud experience platform includes unified communications (UCaaS), contact center (CCaaS), CPaaS and services. Serving organizations at 220,000 customer locations in 190 countries worldwide, Avaya is the largest pure-play UC and CC company, ranking No. 1 in CC and No. 2 in UC and collaboration. The company had FY20 revenues of $2.9 billion, 88% of which was attributed to software and services.
Avaya was then spun off from Lucent as its own company in 2000 (Lucent would merge with Alcatel SA in 2006, becoming Alcatel-Lucent, in turn being purchased by Nokia in 2016). It remained a public company from 2000 to 2007. In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.
On January 19, 2017, Avaya filed for Chapter 11 bankruptcy.
On December 15, 2017, it once again became a public company, trading under the NYSE stock ticker AVYA.
Since 2001, Avaya has sold and acquired several companies, including VPNet Technologies, VISTA Information Technologies, Quintus, RouteScience, Tenovis, Spectel, NimCat Networks, Traverse Networks, Agile Software NZ Limited, Konftel, Sipera, Aurix, Radvision and Esnatech. Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009. In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers. On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions. On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions. On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale.
In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution (UCaaS) called Avaya Cloud Office ( "ACO"). RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offer.
Avaya's headquarters are at 2605 Meridien Parkway, Durham, North Carolina, and in 2020, the company had a presence in approximately 190 countries.
Avaya OneCloud solutions power more than 90% of the Fortune 100 organizations along with:
Avaya enterprise customers include: Apple, AT&T, Dell, CVS Health, Liberty Mutual Insurance, Disney, Comcast, Walmart, Deutsche Telekom, Lloyds Banking Group, Standard Chartered Bank, Michigan State University, UC Berkeley, U.S. House of Representatives
Avaya has over 4,400 patents and patents pending across its CCaaS, UCaaS and CPaaS portfolio. In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI innovation in "chatbot socialization."